28
NPS
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Johnstone Supply
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About Johnstone Supply's Brand
"Johnstone Supply is a wholesale distributor to the heating, ventilating, air conditioning, refrigeration and property maintenance."
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Johnstone Supply NPS
Johnstone Supply's Net Promoter Score (NPS) is a 28 with 64% Promoters, 0% Passives, and 36% Detractors. Net Promoter Score tracks whether Johnstone Supply's customers would recommend using the product based on a scale of -100 to 100.
Johnstone Supply Overall NPS
| 64% | Promoters |
|---|---|
| 0% | Passives |
| 36% | Detractors |
Johnstone Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
May 2023 20 | May 2023 | 20 |
Aug 2023 33 | Aug 2023 | 33 |
Jul 2024 15 | Jul 2024 | 15 |
Nov 2024 25 | Nov 2024 | 25 |
Feb 2025 11 | Feb 2025 | 11 |
Apr 2025 20 | Apr 2025 | 20 |
Aug 2025 27 | Aug 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johnstone Supply NPS by Gender
Johnstone Supply's NPS was rated 34 by Male customers on Comparably.
Male
34
Johnstone Supply's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Johnstone Supply's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Johnstone Supply NPS by Ethnicity
Johnstone Supply's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Johnstone Supply Customer Reviews
Out of the 2 Johnstone Supply customer reviews 1 was positive and 1 was constructive. Johnstone Supply customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Johnstone Supply Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Johnstone Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Johnstone Supply Customer Loyalty Score by Gender
Johnstone Supply's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Johnstone Supply Customer Loyalty Score by Ethnicity
Johnstone Supply's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Johnstone Supply.
100
out of 100
Caucasian
Johnstone Supply Product Quality
3.2/5
Johnstone Supply has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Johnstone Supply Product Information
Johnstone Supply’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Quick Insights into Johnstone Supply Product Quality
Johnstone Supply's Product Quality score was rated highest by Male customers.
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Ranked Johnstone Supply Product Quality the Highest
Johnstone Supply Product Quality Score by Gender
Johnstone Supply's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Johnstone Supply.
Male
3.5/5
Female
N/A
Johnstone Supply Product Quality Score by Ethnicity
Johnstone Supply's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Johnstone Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Johnstone Supply Pricing
Johnstone Supply ROI & Value For Money
3.2/5
Johnstone Supply has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Johnstone Supply ROI
Johnstone Supply's ROI score was rated highest by Male customers.
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Ranked Johnstone Supply ROI the Highest
Johnstone Supply ROI Score by Gender
Johnstone Supply's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Johnstone Supply ROI Score by Ethnicity
Johnstone Supply's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Johnstone Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Johnstone Supply Customer Satisfaction (CSAT)
Johnstone Supply Customer Satisfaction (CSAT) Score
56 / 100
Johnstone Supply has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johnstone Supply Customer Satisfaction
Johnstone Supply's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Johnstone Supply Customer Satisfaction the Highest
Johnstone Supply Customer Satisfaction Score by Gender
Johnstone Supply's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Johnstone Supply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johnstone Supply's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Johnstone Supply.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Johnstone Supply Customer Service
3.1/5
Johnstone Supply has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Johnstone Supply's Customer Service
Address
Portland, OR
Website
https://www.johnstonesupply.com
Quick Insights into Johnstone Supply Customer Service
Johnstone Supply's Customer Service score was rated highest by Male customers.
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Ranked Johnstone Supply Customer Service the Highest
Johnstone Supply Customer Service Score by Gender
Johnstone Supply's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Johnstone Supply Customer Service Score by Ethnicity
Johnstone Supply's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Johnstone Supply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Johnstone Supply as an Employer
Consumer vs. Employees
Johnstone Supply scored a 28 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Johnstone Supply would recommend the brand to a friend. ENPS measures how likely Johnstone Supply employees would recommend working at Johnstone Supply to a friend.
Net Promoter Score
28
NPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
