66
NPS
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Jonas Software
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About Jonas Software's Brand
Jonas Software is the leading provider of enterprise management software solutions to the Club, Leisure Fitness & Sports, Foodservice.
Brand at a Glance
68%
Customer Loyalty
4.2/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Jonas Software NPS
Jonas Software's Net Promoter Score (NPS) is a 66 with 77% Promoters, 12% Passives, and 11% Detractors. Net Promoter Score tracks whether Jonas Software's customers would recommend using the product based on a scale of -100 to 100.
Jonas Software Overall NPS
| 77% | Promoters |
|---|---|
| 12% | Passives |
| 11% | Detractors |
Jonas Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 69 | Aug 2020 | 69 |
Nov 2021 70 | Nov 2021 | 70 |
May 2022 70 | May 2022 | 70 |
Sep 2023 72 | Sep 2023 | 72 |
Oct 2024 72 | Oct 2024 | 72 |
May 2025 70 | May 2025 | 70 |
Jun 2025 66 | Jun 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jonas Software NPS by Usage
Jonas Software's NPS was rated the highest by customers who have used Jonas Software's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
Jonas Software Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Jonas Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jonas Software Product Quality
4.2/5
Jonas Software has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Jonas Software Product Information
Jonas Software serves markets in the United States. Jonas Software supports Web devices and offers products for small sized businesses.
Jonas Software’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Jonas Software's product the highest.
- Website
- http://www.jonassoftware.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Real Estate
SaaS
Construction
Languages Supported
English
Product Type
Registration Software
Quick Insights into Jonas Software Product Quality
Jonas Software's Product Quality score was rated highest by customers who have used Jonas Software's products/services for 5 to 10 Years, and rated lowest by customers who have used Jonas Software's products/services for 2 to 5 Years.
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Ranked Jonas Software Product Quality the Highest
Ranked Jonas Software Product Quality the Lowest
Jonas Software Product Quality Score by Usage
Jonas Software's Product Quality score was rated the highest by customers who have used Jonas Software's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Jonas Software Product Quality Score by Industry
Jonas Software's Product Quality score was rated 4.3 stars by Non-Profit industry customers.
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Jonas Software Pricing
Jonas Software ROI & Value For Money
4.3/5
Jonas Software has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Jonas Software Pricing Plans
Jonas Software has a pricing structure that accommodates small businesses. Starting from $1.25/month, Jonas Software uses a subscription model.
Who Uses Jonas Software?
Small Businesses
Jonas Software Customer Satisfaction (CSAT)
Jonas Software Customer Satisfaction (CSAT) Score
67 / 100
Jonas Software has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jonas Software Customer Service
3.7/5
Jonas Software has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Jonas Software's Customer Service
Address
Canada
Website
http://www.jonassoftware.com
Phone Number
(800)352-6647
Jonas Software as an Employer
2.8/5
Jonas Software has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Jonas Software scored a 66 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Jonas Software would recommend the brand to a friend. ENPS measures how likely Jonas Software employees would recommend working at Jonas Software to a friend.
Net Promoter Score
66
NPS Score
| 77% | Promoters |
|---|---|
| 12% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
