34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jones & Bartlett Learning
Marketing or Exec? Claim Your Free Account
About Jones & Bartlett Learning's Brand
Jones & Bartlett Learning combines authoritative content with innovative technology, helping students learn more efficiently.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Jones & Bartlett Learning NPS
Jones & Bartlett Learning's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Jones & Bartlett Learning's customers would recommend using the product based on a scale of -100 to 100.
Jones & Bartlett Learning Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Jones & Bartlett Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jones & Bartlett Learning Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Jones & Bartlett Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jones & Bartlett Learning Product Quality
3.2/5
Jones & Bartlett Learning has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jones & Bartlett Learning's overall Product Quality score rated by its users and customers.
Jones & Bartlett Learning Product Information
Jones & Bartlett Learning’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.jblearning.com/
- Company Size
- 201-500 Employees
Jones & Bartlett Learning Pricing
Jones & Bartlett Learning ROI & Value For Money
2.7/5
Jones & Bartlett Learning has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Jones & Bartlett Learning's overall ROI score rated by its users and customers.
Jones & Bartlett Learning Customer Satisfaction (CSAT)
Jones & Bartlett Learning Customer Satisfaction (CSAT) Score
67 / 100
Jones & Bartlett Learning has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jones & Bartlett Learning Customer Service
2.7/5
Jones & Bartlett Learning has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Jones & Bartlett Learning's overall Customer Service score rated by its users and customers.
About Jones & Bartlett Learning's Customer Service
Address
5 Wall Street, Burlington, MA 01803
Website
https://www.jblearning.com/
Phone Number
9784438000
Jones & Bartlett Learning as an Employer
3.9/5
Jones & Bartlett Learning has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jones & Bartlett Learning scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jones & Bartlett Learning would recommend the brand to a friend. ENPS measures how likely Jones & Bartlett Learning employees would recommend working at Jones & Bartlett Learning to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
