43
NPS
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Jones Day
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About Jones Day's Brand
Jones Day is an international law firm that provides legal advisory services.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
Jones Day NPS
Jones Day's Net Promoter Score (NPS) is a 43 with 64% Promoters, 15% Passives, and 21% Detractors. Net Promoter Score tracks whether Jones Day's customers would recommend using the product based on a scale of -100 to 100.
Jones Day Overall NPS
| 64% | Promoters |
|---|---|
| 15% | Passives |
| 21% | Detractors |
Jones Day NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 43 | Feb 2023 | 43 |
Jul 2023 37 | Jul 2023 | 37 |
Sep 2023 44 | Sep 2023 | 44 |
Jan 2024 30 | Jan 2024 | 30 |
Sep 2024 36 | Sep 2024 | 36 |
Dec 2024 33 | Dec 2024 | 33 |
Mar 2025 38 | Mar 2025 | 38 |
Aug 2025 43 | Aug 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jones Day NPS by Gender
Jones Day's NPS was rated 40 by Male customers on Comparably.
Male
40
Jones Day's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Jones Day's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jones Day NPS by Ethnicity
Jones Day's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Jones Day NPS by Age
Jones Day's NPS was rated 0 points by customers ages 18-25 on Comparably.
Jones Day NPS by Usage
Jones Day's NPS was rated 100 points by customers who have used Jones Day's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Jones Day Customer Reviews
Out of the 2 Jones Day customer reviews 2 were positive and 0 were constructive. Jones Day customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jones Day Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Jones Day users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jones Day Customer Loyalty Score by Gender
Jones Day's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Jones Day Customer Loyalty Score by Ethnicity
Jones Day's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
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70
out of 100
Other
Jones Day Customer Loyalty Score by Age
Jones Day's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Jones Day Customer Loyalty Score by Usage
Jones Day's Customer Loyalty score was rated 70% by customers who have used Jones Day's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jones Day Customer Loyalty Score by Industry
Jones Day's Customer Loyalty score was rated 40% by Tech industry customers.
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Jones Day Product Quality
4/5
Jones Day has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Jones Day Product Information
Jones Day’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jones Day's product the highest.
- Website
- http://www.jonesday.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Jones Day Product Quality
Jones Day's Product Quality score was rated highest by customers who have used Jones Day's products/services for 1 to 2 Years.
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Ranked Jones Day Product Quality the Highest
Jones Day Product Quality Score by Gender
Jones Day's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Jones Day Product Quality Score by Ethnicity
Jones Day's Product Quality score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Jones Day Product Quality Score by Age
Jones Day's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jones Day.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Jones Day Product Quality Score by Usage
Jones Day's Product Quality score was rated 4.6 stars by customers who have used Jones Day's products/services for 1 to 2 Years.
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Jones Day Product Quality Score by Industry
Jones Day's Product Quality score was rated 4.3 stars by Tech industry customers.
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Jones Day Pricing
Jones Day ROI & Value For Money
3.6/5
Jones Day has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Jones Day Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Jones Day ROI
Jones Day's ROI score was rated highest by customers who have used Jones Day's products/services for 1 to 2 Years.
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Ranked Jones Day ROI the Highest
Jones Day ROI Score by Gender
Jones Day's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Jones Day ROI Score by Ethnicity
Jones Day's ROI score was rated 4.5 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Jones Day ROI Score by Age
Jones Day's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Jones Day ROI Score by Usage
Jones Day's ROI score was rated 4.8 stars by customers who have used Jones Day's products/services for 1 to 2 Years.
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Jones Day ROI Score by Industry
Jones Day's ROI score was rated 4.5 stars by Tech industry customers.
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Jones Day Customer Satisfaction (CSAT)
Jones Day Customer Satisfaction (CSAT) Score
73 / 100
Jones Day has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jones Day Customer Satisfaction
Jones Day's Customer Satisfaction score was rated highest by Other customers.
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Ranked Jones Day Customer Satisfaction the Highest
Jones Day Customer Satisfaction Score by Gender
Jones Day's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jones Day Customer Satisfaction Score by Ethnicity
CSAT according to Other
Jones Day's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Jones Day Customer Satisfaction Score by Industry
Jones Day's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Jones Day Customer Service
4/5
Jones Day has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Jones Day's Customer Service
Address
51 Louisiana Avenue, Washington, DC
Website
http://www.jonesday.com/
Phone Number
202-879-3939
Quick Insights into Jones Day Customer Service
Jones Day's Customer Service score was rated highest by customers who have used Jones Day's products/services for 1 to 2 Years.
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Ranked Jones Day Customer Service the Highest
Jones Day Customer Service Score by Gender
Jones Day's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Jones Day Customer Service Score by Ethnicity
Jones Day's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jones Day.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Jones Day Customer Service Score by Age
Jones Day's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jones Day.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Jones Day Customer Service Score by Usage
Jones Day's Customer Service score was rated 4.8 stars by customers who have used Jones Day's products/services for 1 to 2 Years.
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Jones Day Customer Service Score by Industry
Jones Day's Customer Service score was rated 4.5 stars by Tech industry customers.
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Jones Day as an Employer
3.7/5
Jones Day has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Jones Day scored a 43 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jones Day would recommend the brand to a friend. ENPS measures how likely Jones Day employees would recommend working at Jones Day to a friend.
Net Promoter Score
43
NPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
