71
NPS
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Joomag
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About Joomag's Brand
Joomag is the all-in-one solution for every marketing, publishing, and corporate communications need.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Joomag NPS
Joomag's Net Promoter Score (NPS) is a 71 with 79% Promoters, 13% Passives, and 8% Detractors. Net Promoter Score tracks whether Joomag's customers would recommend using the product based on a scale of -100 to 100.
Joomag Overall NPS
| 79% | Promoters |
|---|---|
| 13% | Passives |
| 8% | Detractors |
Joomag NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
Jan 2024 70 | Jan 2024 | 70 |
Dec 2024 71 | Dec 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Joomag Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Joomag users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Joomag Product Quality
4.1/5
Joomag has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Joomag's overall Product Quality score rated by its users and customers.
Joomag Product Information
Joomag serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Joomag supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Joomag’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.joomag.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Russian
Product Type
Content Marketing Software
Sales Management Software
Sales Enablement Software
Publishing Software
Joomag Pricing
Joomag ROI & Value For Money
4.1/5
Joomag has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Joomag's overall ROI score rated by its users and customers.
Joomag Pricing Plans
Joomag has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Joomag uses a subscription model and offers the following: Starter: $19/month - single user only., Pro: $79/month - single user only., and Business: $149/user/month (billed annually) for 2-5 users..
Who Uses Joomag?
Small Businesses
Medium Businesses
Large Enterprises
Joomag Customer Satisfaction (CSAT)
Joomag Customer Satisfaction (CSAT) Score
50 / 100
Joomag has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Joomag Customer Service
3.5/5
Joomag has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Joomag's overall Customer Service score rated by its users and customers.
About Joomag's Customer Service
Address
75 E. Santa Clara St., Floor 6, San Jose, CA 95113
Website
https://www.joomag.com
Phone Number
+1 800 657 7955
Joomag as an Employer
4.2/5
Joomag has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Joomag scored a 71 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Joomag would recommend the brand to a friend. ENPS measures how likely Joomag employees would recommend working at Joomag to a friend.
Net Promoter Score
71
NPS Score
| 79% | Promoters |
|---|---|
| 13% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
