-15
NPS
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JOOR
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About JOOR's Brand
JOOR is smooth, smart wholesale technology for brands and retailers.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
JOOR NPS
JOOR's Net Promoter Score (NPS) is a -15 with 31% Promoters, 23% Passives, and 46% Detractors. Net Promoter Score tracks whether JOOR's customers would recommend using the product based on a scale of -100 to 100.
JOOR Overall NPS
| 31% | Promoters |
|---|---|
| 23% | Passives |
| 46% | Detractors |
JOOR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Apr 2021 33 | Apr 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 17 | Nov 2021 | 17 |
Feb 2022 13 | Feb 2022 | 13 |
Mar 2022 -11 | Mar 2022 | -11 |
Jul 2022 -18 | Jul 2022 | -18 |
Nov 2022 -25 | Nov 2022 | -25 |
Jun 2024 -16 | Jun 2024 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JOOR Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of JOOR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JOOR Product Quality
3.6/5
JOOR has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock JOOR's overall Product Quality score rated by its users and customers.
JOOR Product Information
JOOR’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://joor.com
- Company Size
- 51-200 Employees
Industry
Tech
JOOR Pricing
JOOR ROI & Value For Money
3.5/5
JOOR has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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JOOR Customer Satisfaction (CSAT)
JOOR Customer Satisfaction (CSAT) Score
76 / 100
JOOR has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JOOR Customer Service
3.8/5
JOOR has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About JOOR's Customer Service
Address
1239 Broadway, New York City, NY 10001
Website
http://joor.com
Phone Number
+1-212-673-3970
JOOR's Social Links
JOOR as an Employer
3.7/5
JOOR has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
JOOR scored a -15 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of JOOR would recommend the brand to a friend. ENPS measures how likely JOOR employees would recommend working at JOOR to a friend.
Net Promoter Score
-15
NPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
