55
NPS
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Brand Page
JotForm
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About JotForm's Brand
JotForm is the easiest online form creation tool that helps users create and publish forms.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.3/5
Pricing
3.5/5
Customer Service
JotForm NPS
JotForm's Net Promoter Score (NPS) is a 55 with 68% Promoters, 19% Passives, and 13% Detractors. Net Promoter Score tracks whether JotForm's customers would recommend using the product based on a scale of -100 to 100.
JotForm Overall NPS
| 68% | Promoters |
|---|---|
| 19% | Passives |
| 13% | Detractors |
JotForm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2024 55 | Jul 2024 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JotForm NPS by Usage
JotForm's NPS was rated the highest by customers who have used JotForm's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
JotForm Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JotForm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JotForm Product Quality
4.5/5
JotForm has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JotForm's overall Product Quality score rated by its users and customers.
JotForm Product Information
JotForm serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. JotForm supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
JotForm’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.jotform.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Turkish
Italian
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Development Tools Software
Survey Software
Data Entry Software
Form Builder Software
PDF Software
JotForm Pricing
JotForm ROI & Value For Money
4.3/5
JotForm has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock JotForm's overall ROI score rated by its users and customers.
JotForm Pricing Plans
JotForm has a pricing structure that accommodates small, medium, and large businesses. Starting from $19, JotForm uses a subscription model.
Who Uses JotForm?
Small Businesses
Medium Businesses
Large Enterprises
JotForm Customer Satisfaction (CSAT)
JotForm Customer Satisfaction (CSAT) Score
50 / 100
JotForm has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JotForm Customer Service
3.5/5
JotForm has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JotForm's overall Customer Service score rated by its users and customers.
About JotForm's Customer Service
Address
111 Pine St, Suite 1815, Woodside, NY 94111
Website
http://www.jotform.com
JotForm's Social Links
JotForm as an Employer
2.8/5
JotForm has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
JotForm scored a 55 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of JotForm would recommend the brand to a friend. ENPS measures how likely JotForm employees would recommend working at JotForm to a friend.
Net Promoter Score
55
NPS Score
| 68% | Promoters |
|---|---|
| 19% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
