-2
NPS
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Journeys
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About Journeys' Brand
Journeys is an Israel-based platform developing virtual worlds and massively multiplayer online games (MMOG).
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Journeys NPS
Journeys's Net Promoter Score (NPS) is a -2 with 38% Promoters, 22% Passives, and 40% Detractors. Net Promoter Score tracks whether Journeys's customers would recommend using the product based on a scale of -100 to 100.
Journeys Overall NPS
| 38% | Promoters |
|---|---|
| 22% | Passives |
| 40% | Detractors |
Journeys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 5 | Jun 2023 | 5 |
Jul 2023 2 | Jul 2023 | 2 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 4 | Sep 2023 | 4 |
Oct 2023 2 | Oct 2023 | 2 |
Jan 2024 3 | Jan 2024 | 3 |
Mar 2024 4 | Mar 2024 | 4 |
May 2024 2 | May 2024 | 2 |
Dec 2024 -3 | Dec 2024 | -3 |
Jan 2025 0 | Jan 2025 | 0 |
Jun 2025 0 | Jun 2025 | 0 |
Oct 2025 -2 | Oct 2025 | -2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Journeys NPS by Gender
Journeys's NPS was rated -58 by Female customers on Comparably.
Female
-58
Journeys's NPS was rated -58 by Female customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Male
N/A
Journeys's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Journeys NPS by Ethnicity
Journeys's NPS was rated -43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
Journeys NPS by Age
Journeys's NPS was rated -20 points by customers ages 18-25 on Comparably.
Journeys NPS by Usage
Journeys's NPS was rated -20 points by customers who have used Journeys's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -20 | Over 10 Years | -20 |
Journeys Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Journeys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Journeys Customer Loyalty Score by Gender
Journeys's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Journeys.
Female
70%
Yes
Male
N/A
Yes
Journeys Customer Loyalty Score by Ethnicity
Journeys's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Journeys.
74
out of 100
Caucasian
Journeys Customer Loyalty Score by Age
Journeys's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Journeys.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Journeys Customer Loyalty Score by Usage
Journeys's Customer Loyalty score was rated 100% by customers who have used Journeys's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Journeys Product Quality
2.9/5
Journeys has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Journeys' overall Product Quality score rated by its users and customers.
Journeys Product Information
Journeys’s product quality score is a 2.9 out of 5 as rated by its users and customers.
Industry
Tech
Content
Travel
Quick Insights into Journeys Product Quality
Journeys's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Journeys' Product Quality.
Ranked Journeys Product Quality the Highest
Journeys Product Quality Score by Gender
Journeys's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Journeys.
Female
2/5
Male
N/A
Journeys Product Quality Score by Ethnicity
Journeys's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Journeys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Journeys Product Quality Score by Age
Journeys's Product Quality score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Journeys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Journeys Product Quality Score by Usage
Journeys's Product Quality score was rated 2.1 stars by customers who have used Journeys's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Journeys Pricing
Journeys ROI & Value For Money
3/5
Journeys has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Journeys' overall ROI score rated by its users and customers.
Quick Insights into Journeys ROI
Journeys's ROI score was rated highest by Caucasian customers.
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Ranked Journeys ROI the Highest
Journeys ROI Score by Gender
Journeys's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Journeys.
Female
1.7/5
Male
N/A
Journeys ROI Score by Ethnicity
Journeys's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Journeys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Journeys ROI Score by Age
Journeys's ROI score was rated 2.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Journeys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
Journeys ROI Score by Usage
Journeys's ROI score was rated 2 stars by customers who have used Journeys's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Journeys Customer Satisfaction (CSAT)
Journeys Customer Satisfaction (CSAT) Score
50 / 100
Journeys has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Journeys Customer Satisfaction
Journeys's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Journeys' Customer Satisfaction.
Ranked Journeys Customer Satisfaction the Highest
Journeys Customer Satisfaction Score by Gender
Journeys's Customer Satisfaction score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Journeys.
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 80% |
Journeys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Journeys' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Journeys.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
Journeys Customer Service
2.9/5
Journeys has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Journeys' overall Customer Service score rated by its users and customers.
About Journeys's Customer Service
Address
13 Noah Moses St., 67442 Israel
Website
http://www.codename-journeys.com
Quick Insights into Journeys Customer Service
Journeys's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Journeys' Customer Service score.
Ranked Journeys Customer Service the Highest
Journeys Customer Service Score by Gender
Journeys's Customer Service score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Journeys.
Female
1.7/5
Male
N/A
Journeys Customer Service Score by Ethnicity
Journeys's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Journeys.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Journeys Customer Service Score by Age
Journeys's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Journeys.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Journeys Customer Service Score by Usage
Journeys's Customer Service score was rated 2.3 stars by customers who have used Journeys's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Journeys as an Employer
3.4/5
Journeys has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Journeys scored a -2 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Journeys would recommend the brand to a friend. ENPS measures how likely Journeys employees would recommend working at Journeys to a friend.
Net Promoter Score
-2
NPS Score
| 38% | Promoters |
|---|---|
| 22% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 42% | Promoters |
|---|---|
| 13% | Passive |
| 45% | Detractors |
