22
NPS
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Journyx
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About Journyx's Brand
Pinning things that inspire in the workplace. We're not just about tracking time.
Brand at a Glance
4.1/5
Product Quality
4.3/5
Pricing
3.7/5
Customer Service
Journyx NPS
Journyx's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Journyx's customers would recommend using the product based on a scale of -100 to 100.
Journyx Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Journyx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 21 | Aug 2020 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Journyx NPS by Usage
Journyx's NPS was rated 21 points by customers who have used Journyx's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 21 | 5 to 10 Years | 21 |
Journyx Product Quality
4.1/5
Journyx has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Journyx Product Information
Journyx serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Brazil. Journyx supports iOS and Web devices and offers products for medium and large sized businesses.
Journyx’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.journyx.com/
- Company Size
- 11-50 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Product Type
Time & Expense Software
Time Tracking Software
Journyx Pricing
Journyx ROI & Value For Money
4.3/5
Journyx has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Journyx Pricing Plans
Journyx has a pricing structure that accommodates medium and large businesses.
Who Uses Journyx?
Medium Businesses
Large Enterprises
Journyx Customer Service
3.7/5
Journyx has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Journyx's Customer Service
Address
7600 Burnet Road, Suite 300, Austin, TX
Website
http://www.journyx.com/
Phone Number
19999999999
