39
NPS
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J.P. Morgan Asset Management
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About J.P. Morgan Asset Management's Brand
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
J.P. Morgan Asset Management NPS
J.P. Morgan Asset Management's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether J.P. Morgan Asset Management's customers would recommend using the product based on a scale of -100 to 100.
J.P. Morgan Asset Management Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
J.P. Morgan Asset Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 38 | Sep 2022 | 38 |
Jan 2023 46 | Jan 2023 | 46 |
Feb 2023 49 | Feb 2023 | 49 |
Apr 2023 52 | Apr 2023 | 52 |
Sep 2023 50 | Sep 2023 | 50 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 44 | Feb 2024 | 44 |
Apr 2024 40 | Apr 2024 | 40 |
Jul 2024 34 | Jul 2024 | 34 |
Aug 2024 36 | Aug 2024 | 36 |
Nov 2024 39 | Nov 2024 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J.P. Morgan Asset Management NPS by Gender
Female customers rated J.P. Morgan Asset Management's NPS 50 points higher than Male customers.
Male
50
J.P. Morgan Asset Management's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
100
J.P. Morgan Asset Management's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
J.P. Morgan Asset Management NPS by Ethnicity
J.P. Morgan Asset Management's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 100 | Other | 100 |
J.P. Morgan Asset Management NPS by Age
J.P. Morgan Asset Management's NPS was rated 34 points by customers ages 18-25 on Comparably.
J.P. Morgan Asset Management NPS by Usage
J.P. Morgan Asset Management's NPS was rated 100 points by customers who have used J.P. Morgan Asset Management's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
J.P. Morgan Asset Management Customer Reviews
Out of the 2 J.P. Morgan Asset Management customer reviews 2 were positive and 0 were constructive. J.P. Morgan Asset Management customer reviews reflect that all customers have a favorable experience using the products/services of the company.
J.P. Morgan Asset Management Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of J.P. Morgan Asset Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J.P. Morgan Asset Management Customer Loyalty Score by Gender
J.P. Morgan Asset Management's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
J.P. Morgan Asset Management Customer Loyalty Score by Ethnicity
J.P. Morgan Asset Management's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
100
out of 100
Other
J.P. Morgan Asset Management Customer Loyalty Score by Age
J.P. Morgan Asset Management's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
J.P. Morgan Asset Management Customer Loyalty Score by Usage
J.P. Morgan Asset Management's Customer Loyalty score was rated 100% by customers who have used J.P. Morgan Asset Management's products/services for Less than 1 Year.
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J.P. Morgan Asset Management Customer Loyalty Score by Industry
J.P. Morgan Asset Management's Customer Loyalty score was rated 100% by Tech industry customers.
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J.P. Morgan Asset Management Product Quality
4.1/5
J.P. Morgan Asset Management has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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J.P. Morgan Asset Management Product Information
J.P. Morgan Asset Management’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated J.P. Morgan Asset Management's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into J.P. Morgan Asset Management Product Quality
J.P. Morgan Asset Management's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked J.P. Morgan Asset Management Product Quality the Highest
Ranked J.P. Morgan Asset Management Product Quality the Lowest
J.P. Morgan Asset Management Product Quality Score by Gender
Female customers rated J.P. Morgan Asset Management's Product Quality score 0.6 stars higher than Male customers.
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Male
4.1/5
Female
4.7/5
J.P. Morgan Asset Management Product Quality Score by Ethnicity
J.P. Morgan Asset Management's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.3 | Other | 4.3 |
J.P. Morgan Asset Management Product Quality Score by Age
J.P. Morgan Asset Management's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
J.P. Morgan Asset Management Product Quality Score by Usage
J.P. Morgan Asset Management's Product Quality score was rated 4.3 stars by customers who have used J.P. Morgan Asset Management's products/services for Less than 1 Year.
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J.P. Morgan Asset Management Product Quality Score by Industry
J.P. Morgan Asset Management's Product Quality score was rated 4.3 stars by Tech industry customers.
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J.P. Morgan Asset Management Pricing
J.P. Morgan Asset Management ROI & Value For Money
4/5
J.P. Morgan Asset Management has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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J.P. Morgan Asset Management Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into J.P. Morgan Asset Management ROI
J.P. Morgan Asset Management's ROI score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked J.P. Morgan Asset Management ROI the Highest
Ranked J.P. Morgan Asset Management ROI the Lowest
J.P. Morgan Asset Management ROI Score by Gender
Female customers rated J.P. Morgan Asset Management's ROI score 1.4 stars higher than Male customers.
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Male
3.5/5
Female
4.9/5
J.P. Morgan Asset Management ROI Score by Ethnicity
J.P. Morgan Asset Management's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of J.P. Morgan Asset Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 5 | Other | 5 |
J.P. Morgan Asset Management ROI Score by Age
J.P. Morgan Asset Management's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
J.P. Morgan Asset Management ROI Score by Usage
J.P. Morgan Asset Management's ROI score was rated 4 stars by customers who have used J.P. Morgan Asset Management's products/services for Less than 1 Year.
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J.P. Morgan Asset Management ROI Score by Industry
J.P. Morgan Asset Management's ROI score was rated 4 stars by Tech industry customers.
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J.P. Morgan Asset Management Customer Satisfaction (CSAT)
J.P. Morgan Asset Management Customer Satisfaction (CSAT) Score
90 / 100
J.P. Morgan Asset Management has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
55%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into J.P. Morgan Asset Management Customer Satisfaction
J.P. Morgan Asset Management's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked J.P. Morgan Asset Management Customer Satisfaction the Highest
Ranked J.P. Morgan Asset Management Customer Satisfaction the Lowest
J.P. Morgan Asset Management Customer Satisfaction Score by Gender
J.P. Morgan Asset Management's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
J.P. Morgan Asset Management Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
J.P. Morgan Asset Management's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
J.P. Morgan Asset Management's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
J.P. Morgan Asset Management Customer Satisfaction Score by Age
J.P. Morgan Asset Management's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
J.P. Morgan Asset Management Customer Satisfaction Score by Usage
J.P. Morgan Asset Management's Customer Satisfaction score was rated 100 points by customers who have used J.P. Morgan Asset Management's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
J.P. Morgan Asset Management Customer Satisfaction Score by Industry
J.P. Morgan Asset Management's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"groupId": 104,
"score": 100,
"stars": 0,
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}J.P. Morgan Asset Management Customer Service
4/5
J.P. Morgan Asset Management has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About J.P. Morgan Asset Management's Customer Service
Address
India
Website
http://www.jpmorganam.com.hk/?
Quick Insights into J.P. Morgan Asset Management Customer Service
J.P. Morgan Asset Management's Customer Service score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked J.P. Morgan Asset Management Customer Service the Highest
Ranked J.P. Morgan Asset Management Customer Service the Lowest
J.P. Morgan Asset Management Customer Service Score by Gender
Female customers rated J.P. Morgan Asset Management's Customer Service score 0.9 stars higher than Male customers.
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Male
3.7/5
Female
4.6/5
J.P. Morgan Asset Management Customer Service Score by Ethnicity
J.P. Morgan Asset Management's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of J.P. Morgan Asset Management.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 5 | Other | 5 |
J.P. Morgan Asset Management Customer Service Score by Age
J.P. Morgan Asset Management's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
J.P. Morgan Asset Management Customer Service Score by Usage
J.P. Morgan Asset Management's Customer Service score was rated 4.3 stars by customers who have used J.P. Morgan Asset Management's products/services for Less than 1 Year.
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J.P. Morgan Asset Management Customer Service Score by Industry
J.P. Morgan Asset Management's Customer Service score was rated 4.3 stars by Tech industry customers.
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J.P. Morgan Asset Management as an Employer
Consumer vs. Employees
J.P. Morgan Asset Management scored a 39 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of J.P. Morgan Asset Management would recommend the brand to a friend. ENPS measures how likely J.P. Morgan Asset Management employees would recommend working at J.P. Morgan Asset Management to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
