-66
NPS
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Jpay
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About Jpay's Brand
JPay is the most trusted source for connecting incarcerated individuals with family and friends.
Brand at a Glance
60%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Jpay NPS
Jpay's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Jpay's customers would recommend using the product based on a scale of -100 to 100.
Jpay Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Jpay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -60 | Dec 2023 | -60 |
Jan 2024 -55 | Jan 2024 | -55 |
Jun 2024 -59 | Jun 2024 | -59 |
Jul 2024 -60 | Jul 2024 | -60 |
Sep 2024 -61 | Sep 2024 | -61 |
Nov 2024 -55 | Nov 2024 | -55 |
Dec 2024 -60 | Dec 2024 | -60 |
Jan 2025 -63 | Jan 2025 | -63 |
Apr 2025 -63 | Apr 2025 | -63 |
May 2025 -65 | May 2025 | -65 |
Jun 2025 -65 | Jun 2025 | -65 |
Nov 2025 -67 | Nov 2025 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jpay NPS by Gender
Jpay's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Jpay's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Jpay's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Jpay NPS by Ethnicity
Jpay's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Jpay NPS by Age
Jpay's NPS was rated -100 points by customers ages 51-55 and customers ages 66+ on Comparably.
Jpay NPS by Usage
Jpay's NPS was rated -100 points by customers who have used Jpay's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Jpay Customer Reviews
Out of the 6 Jpay customer reviews 0 were positive and 6 were constructive. Jpay customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Jpay Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Jpay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jpay Customer Loyalty Score by Gender
Female customers rated Jpay's Customer Loyalty score 21% higher than Male customers.
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Male
49%
Yes
Female
70%
Yes
Jpay Customer Loyalty Score by Ethnicity
Jpay's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jpay.
75
out of 100
Caucasian
40
out of 100
African American/Black
Jpay Customer Loyalty Score by Age
Jpay's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Jpay.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
56-60 40% | 56-60 | 40% |
61-65 70% | 61-65 | 70% |
66+ 78% | 66+ | 78% |
Jpay Customer Loyalty Score by Usage
Jpay's Customer Loyalty score was rated the highest by customers who have used Jpay's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Jpay Customer Loyalty Score by Industry
Jpay's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Jpay Product Quality
1.5/5
Jpay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jpay's overall Product Quality score rated by its users and customers.
Jpay Product Information
Jpay’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Jpay's product the highest.
- Website
- http://jpay.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Jpay Product Quality
Jpay's Product Quality score was rated highest by customers who have used Jpay's products/services for 2 to 5 Years, and rated lowest by customers who have used Jpay's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Jpay's Product Quality.
Ranked Jpay Product Quality the Highest
Ranked Jpay Product Quality the Lowest
Jpay Product Quality Score by Gender
Jpay's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Jpay.
Male
1.5/5
Female
1.5/5
Jpay Product Quality Score by Ethnicity
Jpay's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jpay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Jpay Product Quality Score by Age
Jpay's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Jpay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jpay Product Quality Score by Usage
Jpay's Product Quality score was rated 1.5 stars by customers who have used Jpay's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Jpay Product Quality Score by Industry
Jpay's Product Quality score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Jpay Pricing
Jpay ROI & Value For Money
1.5/5
Jpay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jpay's overall ROI score rated by its users and customers.
Jpay Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Jpay ROI
Jpay's ROI score was rated highest by customers who have used Jpay's products/services for 2 to 5 Years, and rated lowest by customers who have used Jpay's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Jpay's ROI score.
Ranked Jpay ROI the Highest
Ranked Jpay ROI the Lowest
Jpay ROI Score by Gender
Jpay's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Jpay.
Male
1.5/5
Female
1.5/5
Jpay ROI Score by Ethnicity
Jpay's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jpay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Jpay ROI Score by Age
Jpay's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Jpay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jpay ROI Score by Usage
Jpay's ROI score was rated 1.5 stars by customers who have used Jpay's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Jpay ROI Score by Industry
Jpay's ROI score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Jpay Customer Satisfaction (CSAT)
Jpay Customer Satisfaction (CSAT) Score
7 / 100
Jpay has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jpay Customer Satisfaction
Jpay's Customer Satisfaction score was rated highest by customers who have used Jpay's products/services for 2 to 5 Years, and rated lowest by customers who have used Jpay's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Jpay's Customer Satisfaction.
Ranked Jpay Customer Satisfaction the Highest
Ranked Jpay Customer Satisfaction the Lowest
Jpay Customer Satisfaction Score by Gender
Jpay's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jpay.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Jpay Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jpay's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jpay.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Jpay's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Jpay.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Jpay Customer Satisfaction Score by Age
Jpay's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Jpay.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Jpay Customer Satisfaction Score by Usage
Jpay's Customer Satisfaction score was rated 0 points by customers who have used Jpay's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Jpay Customer Satisfaction Score by Industry
Jpay's Customer Satisfaction score was rated 0 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Jpay Customer Satisfaction Score by Industry",
"text": "Jpay's Customer Satisfaction score was rated 0 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Jpay's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Jpay Customer Service
1.5/5
Jpay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jpay's overall Customer Service score rated by its users and customers.
About Jpay's Customer Service
Address
12864 Biscayne Blvd. Suite 243 , Miami, FL
Website
http://jpay.com
Phone Number
(800) 574-5729
Quick Insights into Jpay Customer Service
Jpay's Customer Service score was rated highest by customers who have used Jpay's products/services for 2 to 5 Years, and rated lowest by customers who have used Jpay's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Jpay's Customer Service score.
Ranked Jpay Customer Service the Highest
Ranked Jpay Customer Service the Lowest
Jpay Customer Service Score by Gender
Jpay's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Jpay.
Male
1.5/5
Female
1.5/5
Jpay Customer Service Score by Ethnicity
Jpay's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jpay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Jpay Customer Service Score by Age
Jpay's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Jpay.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jpay Customer Service Score by Usage
Jpay's Customer Service score was rated 1.5 stars by customers who have used Jpay's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Jpay Customer Service Score by Industry
Jpay's Customer Service score was rated 1.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Jpay as an Employer
3.9/5
Jpay has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jpay scored a -66 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jpay would recommend the brand to a friend. ENPS measures how likely Jpay employees would recommend working at Jpay to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
