40
NPS
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JPS HEALTH SERVICES
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About JPS HEALTH SERVICES' Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
JPS HEALTH SERVICES NPS
JPS HEALTH SERVICES's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether JPS HEALTH SERVICES's customers would recommend using the product based on a scale of -100 to 100.
JPS HEALTH SERVICES Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
JPS HEALTH SERVICES NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 40 | Mar 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JPS HEALTH SERVICES Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of JPS HEALTH SERVICES users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JPS HEALTH SERVICES Product Quality
3.5/5
JPS HEALTH SERVICES has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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JPS HEALTH SERVICES Product Information
JPS HEALTH SERVICES’s product quality score is a 3.5 out of 5 as rated by its users and customers.
JPS HEALTH SERVICES Pricing
JPS HEALTH SERVICES ROI & Value For Money
3.5/5
JPS HEALTH SERVICES has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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JPS HEALTH SERVICES Customer Satisfaction (CSAT)
JPS HEALTH SERVICES Customer Satisfaction (CSAT) Score
67 / 100
JPS HEALTH SERVICES has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JPS HEALTH SERVICES Customer Service
3.4/5
JPS HEALTH SERVICES has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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JPS HEALTH SERVICES as an Employer
Consumer vs. Employees
JPS HEALTH SERVICES scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of JPS HEALTH SERVICES would recommend the brand to a friend. ENPS measures how likely JPS HEALTH SERVICES employees would recommend working at JPS HEALTH SERVICES to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
