-41
NPS
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JTA
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About JTA's Brand
JTA is the definitive, trusted global source of breaking news and analysis on issues of Jewish interest and concern.
Brand at a Glance
85%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
JTA NPS
JTA's Net Promoter Score (NPS) is a -41 with 17% Promoters, 25% Passives, and 58% Detractors. Net Promoter Score tracks whether JTA's customers would recommend using the product based on a scale of -100 to 100.
JTA Overall NPS
| 17% | Promoters |
|---|---|
| 25% | Passives |
| 58% | Detractors |
JTA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 -60 | Oct 2022 | -60 |
May 2023 -67 | May 2023 | -67 |
Jun 2023 -57 | Jun 2023 | -57 |
Sep 2023 -63 | Sep 2023 | -63 |
Nov 2023 -55 | Nov 2023 | -55 |
Dec 2023 -50 | Dec 2023 | -50 |
Apr 2024 -54 | Apr 2024 | -54 |
Jul 2024 -42 | Jul 2024 | -42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JTA NPS by Gender
JTA's NPS was rated -20 by Male customers on Comparably.
Male
-20
JTA's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
N/A
JTA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
JTA NPS by Ethnicity
JTA's NPS was rated -40 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -40 | African American/Black | -40 |
JTA Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of JTA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JTA Customer Loyalty Score by Gender
JTA's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
JTA Customer Loyalty Score by Ethnicity
JTA's Customer Loyalty score was rated 82% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JTA.
82
out of 100
African American/Black
JTA Product Quality
2.7/5
JTA has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock JTA's overall Product Quality score rated by its users and customers.
JTA Product Information
JTA’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.jta.org
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into JTA Product Quality
JTA's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked JTA's Product Quality.
Ranked JTA Product Quality the Highest
JTA Product Quality Score by Gender
JTA's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JTA.
Male
2.5/5
Female
N/A
JTA Product Quality Score by Ethnicity
JTA's Product Quality score was rated 2.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JTA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.1 | African American/Black | 2.1 |
JTA Pricing
JTA ROI & Value For Money
2.7/5
JTA has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into JTA ROI
JTA's ROI score was rated highest by Male customers.
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Ranked JTA ROI the Highest
JTA ROI Score by Gender
JTA's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JTA.
Male
2.7/5
Female
N/A
JTA ROI Score by Ethnicity
JTA's ROI score was rated 2.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JTA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.2 | African American/Black | 2.2 |
JTA Customer Satisfaction (CSAT)
JTA Customer Satisfaction (CSAT) Score
50 / 100
JTA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JTA Customer Service
2.7/5
JTA has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About JTA's Customer Service
Address
24 W. 30th St, 4th Floor, New York City, NY
Website
http://www.jta.org
Phone Number
(212) 643-1890
Quick Insights into JTA Customer Service
JTA's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked JTA's Customer Service score.
Ranked JTA Customer Service the Highest
JTA Customer Service Score by Gender
JTA's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JTA.
Male
2.7/5
Female
N/A
JTA Customer Service Score by Ethnicity
JTA's Customer Service score was rated 2.2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JTA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2.2 | African American/Black | 2.2 |
JTA as an Employer
2.9/5
JTA has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
JTA scored a -41 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of JTA would recommend the brand to a friend. ENPS measures how likely JTA employees would recommend working at JTA to a friend.
Net Promoter Score
-41
NPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
