100
NPS
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Jubilant Life Sciences
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About Jubilant Life Sciences' Brand
Jubilant Life Sciences Limited, is an integrated global pharmaceutical and life sciences company.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4/5
Customer Service
Jubilant Life Sciences NPS
Jubilant Life Sciences's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jubilant Life Sciences's customers would recommend using the product based on a scale of -100 to 100.
Jubilant Life Sciences Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jubilant Life Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jubilant Life Sciences Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Jubilant Life Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jubilant Life Sciences Product Quality
3.6/5
Jubilant Life Sciences has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Jubilant Life Sciences' overall Product Quality score rated by its users and customers.
Jubilant Life Sciences Product Information
Jubilant Life Sciences’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.jubl.com/
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Jubilant Life Sciences Pricing
Jubilant Life Sciences ROI & Value For Money
4/5
Jubilant Life Sciences has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Jubilant Life Sciences Customer Satisfaction (CSAT)
Jubilant Life Sciences Customer Satisfaction (CSAT) Score
100 / 100
Jubilant Life Sciences has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jubilant Life Sciences Customer Service
4/5
Jubilant Life Sciences has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Jubilant Life Sciences's Customer Service
Website
http://www.jubl.com/
Jubilant Life Sciences as an Employer
3.7/5
Jubilant Life Sciences has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Jubilant Life Sciences
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Jubilant Life Sciences scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jubilant Life Sciences would recommend the brand to a friend. ENPS measures how likely Jubilant Life Sciences employees would recommend working at Jubilant Life Sciences to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
