28
NPS
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Juhayna Food Industries
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About Juhayna Food Industries' Brand
Juhayna Food Industries is specialized in producing, processing and packaging milk, yoghurt, juice and juice concentrate.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Juhayna Food Industries NPS
Juhayna Food Industries's Net Promoter Score (NPS) is a 28 with 54% Promoters, 20% Passives, and 26% Detractors. Net Promoter Score tracks whether Juhayna Food Industries's customers would recommend using the product based on a scale of -100 to 100.
Juhayna Food Industries Overall NPS
| 54% | Promoters |
|---|---|
| 20% | Passives |
| 26% | Detractors |
Juhayna Food Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 23 | May 2024 | 23 |
Jun 2024 20 | Jun 2024 | 20 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 23 | Mar 2025 | 23 |
Jul 2025 24 | Jul 2025 | 24 |
Oct 2025 28 | Oct 2025 | 28 |
Jan 2026 27 | Jan 2026 | 27 |
Feb 2026 27 | Feb 2026 | 27 |
May 2026 28 | May 2026 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Juhayna Food Industries NPS by Gender
Male customers rated Juhayna Food Industries's NPS 44 points higher than Female customers.
Male
67
Juhayna Food Industries's NPS was rated 67 by Male customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Female
23
Juhayna Food Industries's NPS was rated 23 by Female customers on Comparably.
54%
Promoters
15%
Passives
31%
Detractors
Juhayna Food Industries NPS by Ethnicity
Juhayna Food Industries's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Other 47 | Other | 47 |
Juhayna Food Industries NPS by Age
Juhayna Food Industries's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Juhayna Food Industries NPS by Usage
Juhayna Food Industries's NPS was rated the highest by customers who have used Juhayna Food Industries's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Over 10 Years 50 | Over 10 Years | 50 |
Juhayna Food Industries Customer Reviews
Out of the 4 Juhayna Food Industries customer reviews 4 were positive and 0 were constructive. Juhayna Food Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Juhayna Food Industries Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Juhayna Food Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Juhayna Food Industries Customer Loyalty Score by Gender
Male customers rated Juhayna Food Industries's Customer Loyalty score 4% higher than Female customers.
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Male
90%
Yes
Female
86%
Yes
Juhayna Food Industries Customer Loyalty Score by Ethnicity
Juhayna Food Industries's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Juhayna Food Industries.
85
out of 100
African American/Black
86
out of 100
Other
Juhayna Food Industries Customer Loyalty Score by Age
Juhayna Food Industries's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Juhayna Food Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 55% | 26-30 | 55% |
36-40 100% | 36-40 | 100% |
Juhayna Food Industries Customer Loyalty Score by Usage
Juhayna Food Industries's Customer Loyalty score was rated the highest by customers who have used Juhayna Food Industries's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Juhayna Food Industries Customer Loyalty Score by Industry
Juhayna Food Industries's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Juhayna Food Industries Product Quality
4.2/5
Juhayna Food Industries has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Juhayna Food Industries Product Information
Juhayna Food Industries’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Juhayna Food Industries's product the highest.
- Website
- http://juhayna.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Food and Beverages
Quick Insights into Juhayna Food Industries Product Quality
Juhayna Food Industries's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 26-30.
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Ranked Juhayna Food Industries Product Quality the Highest
Ranked Juhayna Food Industries Product Quality the Lowest
Juhayna Food Industries Product Quality Score by Gender
Male customers rated Juhayna Food Industries's Product Quality score 0.3 stars higher than Female customers.
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Male
4.5/5
Female
4.2/5
Juhayna Food Industries Product Quality Score by Ethnicity
Juhayna Food Industries's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Juhayna Food Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Other 4.1 | Other | 4.1 |
Juhayna Food Industries Product Quality Score by Age
Juhayna Food Industries's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Juhayna Food Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.9 | 26-30 | 3.9 |
36-40 4.8 | 36-40 | 4.8 |
Juhayna Food Industries Product Quality Score by Usage
Juhayna Food Industries's Product Quality score was rated the highest by customers who have used Juhayna Food Industries's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Juhayna Food Industries Product Quality Score by Industry
Juhayna Food Industries's Product Quality score was rated 4.6 stars by Accounting industry customers.
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Juhayna Food Industries Pricing
Juhayna Food Industries ROI & Value For Money
3.8/5
Juhayna Food Industries has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Juhayna Food Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Juhayna Food Industries ROI
Juhayna Food Industries's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked Juhayna Food Industries ROI the Highest
Ranked Juhayna Food Industries ROI the Lowest
Juhayna Food Industries ROI Score by Gender
Male customers rated Juhayna Food Industries's ROI score 0.7 stars higher than Female customers.
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Male
4.3/5
Female
3.6/5
Juhayna Food Industries ROI Score by Ethnicity
Juhayna Food Industries's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Juhayna Food Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.9 | Other | 3.9 |
Juhayna Food Industries ROI Score by Age
Juhayna Food Industries's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Juhayna Food Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
36-40 4 | 36-40 | 4 |
Juhayna Food Industries ROI Score by Usage
Juhayna Food Industries's ROI score was rated the highest by customers who have used Juhayna Food Industries's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Juhayna Food Industries ROI Score by Industry
Juhayna Food Industries's ROI score was rated 4.3 stars by Accounting industry customers.
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Juhayna Food Industries Customer Satisfaction (CSAT)
Juhayna Food Industries Customer Satisfaction (CSAT) Score
88 / 100
Juhayna Food Industries has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
39%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Juhayna Food Industries Customer Satisfaction
Juhayna Food Industries's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 18-25.
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Ranked Juhayna Food Industries Customer Satisfaction the Highest
Ranked Juhayna Food Industries Customer Satisfaction the Lowest
Juhayna Food Industries Customer Satisfaction Score by Gender
Male customers rated Juhayna Food Industries's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Juhayna Food Industries.
87 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
85 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Juhayna Food Industries Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Juhayna Food Industries' Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Juhayna Food Industries' Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Juhayna Food Industries.
83 / 100
Very Satisfied
42%
Satisfied
41%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
Juhayna Food Industries Customer Satisfaction Score by Age
Juhayna Food Industries's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Juhayna Food Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 70% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% |
Juhayna Food Industries Customer Satisfaction Score by Usage
Juhayna Food Industries's Customer Satisfaction score was rated the highest by customers who have used Juhayna Food Industries's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Juhayna Food Industries Customer Satisfaction Score by Industry
Juhayna Food Industries's Customer Satisfaction score was rated 83 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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{
"label": "Accounting",
"groupId": 495,
"score": 83,
"stars": 0,
"csatScore": 83,
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}Juhayna Food Industries Customer Service
3.9/5
Juhayna Food Industries has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Juhayna Food Industries's Customer Service
Address
Egypt
Website
http://juhayna.com
Quick Insights into Juhayna Food Industries Customer Service
Juhayna Food Industries's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Juhayna Food Industries' Customer Service score.
Ranked Juhayna Food Industries Customer Service the Highest
Ranked Juhayna Food Industries Customer Service the Lowest
Juhayna Food Industries Customer Service Score by Gender
Male customers rated Juhayna Food Industries's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Juhayna Food Industries.
Male
4.1/5
Female
3.5/5
Juhayna Food Industries Customer Service Score by Ethnicity
Juhayna Food Industries's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Juhayna Food Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Other 3.6 | Other | 3.6 |
Juhayna Food Industries Customer Service Score by Age
Juhayna Food Industries's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Juhayna Food Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.9 | 26-30 | 2.9 |
36-40 4.3 | 36-40 | 4.3 |
Juhayna Food Industries Customer Service Score by Usage
Juhayna Food Industries's Customer Service score was rated the highest by customers who have used Juhayna Food Industries's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Juhayna Food Industries Customer Service Score by Industry
Juhayna Food Industries's Customer Service score was rated 3.9 stars by Accounting industry customers.
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Juhayna Food Industries as an Employer
Consumer vs. Employees
Juhayna Food Industries scored a 28 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Juhayna Food Industries would recommend the brand to a friend. ENPS measures how likely Juhayna Food Industries employees would recommend working at Juhayna Food Industries to a friend.
Net Promoter Score
28
NPS Score
| 54% | Promoters |
|---|---|
| 20% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
