-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jukin Media
Marketing or Exec? Claim Your Free Account
About Jukin Media's Brand
Jukin Media is the global leader in user-generated entertainment
Brand at a Glance
58%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Jukin Media NPS
Jukin Media's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether Jukin Media's customers would recommend using the product based on a scale of -100 to 100.
Jukin Media Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
Jukin Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 -25 | Aug 2021 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -17 | Dec 2022 | -17 |
Nov 2023 -29 | Nov 2023 | -29 |
Nov 2025 -37 | Nov 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jukin Media Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Jukin Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jukin Media Product Quality
3/5
Jukin Media has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Jukin Media's overall Product Quality score rated by its users and customers.
Jukin Media Product Information
Jukin Media’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.jukinmedia.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Jukin Media Pricing
Jukin Media ROI & Value For Money
2.9/5
Jukin Media has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Jukin Media's overall ROI score rated by its users and customers.
Jukin Media Customer Satisfaction (CSAT)
Jukin Media Customer Satisfaction (CSAT) Score
50 / 100
Jukin Media has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jukin Media Customer Service
2.8/5
Jukin Media has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Jukin Media's overall Customer Service score rated by its users and customers.
About Jukin Media's Customer Service
Address
5764 W Jefferson Blvd., Los Angeles, CA 90016
Website
https://www.jukinmedia.com
Phone Number
(323) 932-0960
Jukin Media as an Employer
2.5/5
Jukin Media has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Jukin Media scored a -39 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Jukin Media would recommend the brand to a friend. ENPS measures how likely Jukin Media employees would recommend working at Jukin Media to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
