70
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jumeirah
Marketing or Exec? Claim Your Free Account
About Jumeirah's Brand
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Jumeirah NPS
Jumeirah's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Jumeirah's customers would recommend using the product based on a scale of -100 to 100.
Jumeirah Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Jumeirah NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
Jun 2025 100 | Jun 2025 | 100 |
Jul 2025 77 | Jul 2025 | 77 |
Jan 2026 70 | Jan 2026 | 70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jumeirah Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Jumeirah users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jumeirah Product Quality
4.2/5
Jumeirah has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jumeirah's overall Product Quality score rated by its users and customers.
Jumeirah Product Information
Jumeirah’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.jumeirah.com
- Company Size
- 1,001-5,000 Employees
Jumeirah Pricing
Jumeirah ROI & Value For Money
4.2/5
Jumeirah has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jumeirah's overall ROI score rated by its users and customers.
Jumeirah Customer Satisfaction (CSAT)
Jumeirah Customer Satisfaction (CSAT) Score
100 / 100
Jumeirah has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jumeirah Customer Service
4.2/5
Jumeirah has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jumeirah's overall Customer Service score rated by its users and customers.
About Jumeirah's Customer Service
Address
United Arab Emirates
Website
http://www.jumeirah.com
Consumer vs. Employees
Jumeirah scored a 70 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Jumeirah would recommend the brand to a friend. ENPS measures how likely Jumeirah employees would recommend working at Jumeirah to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 74% | Promoters |
|---|---|
| 22% | Passive |
| 4% | Detractors |
