49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Jumio
Marketing or Exec? Claim Your Free Account
About Jumio's Brand
Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. We are the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Jumio NPS
Jumio's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Jumio's customers would recommend using the product based on a scale of -100 to 100.
Jumio Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Jumio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
May 2022 75 | May 2022 | 75 |
Sep 2022 83 | Sep 2022 | 83 |
Apr 2023 57 | Apr 2023 | 57 |
Oct 2023 50 | Oct 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jumio Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Jumio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jumio Product Quality
3.8/5
Jumio has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Jumio's overall Product Quality score rated by its users and customers.
Jumio Product Information
Jumio’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.jumio.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Enterprise
FinTech
Jumio Pricing
Jumio ROI & Value For Money
3.5/5
Jumio has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jumio's overall ROI score rated by its users and customers.
Jumio Customer Satisfaction (CSAT)
Jumio Customer Satisfaction (CSAT) Score
100 / 100
Jumio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jumio Customer Service
3.5/5
Jumio has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jumio's overall Customer Service score rated by its users and customers.
About Jumio's Customer Service
Address
268 Lambert Avenue, Palo Alto, CA CA 94306
Website
http://www.jumio.com
Phone Number
(650)424-8545
Jumio's Social Links
Jumio as an Employer
4.2/5
Jumio has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jumio scored a 49 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Jumio would recommend the brand to a friend. ENPS measures how likely Jumio employees would recommend working at Jumio to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
