45
NPS
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JumpCloud
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About JumpCloud's Brand
This cloud-based directory is the first Directory-as-a-Service, AD & LDAP reimagined. Connects & manages employees, devices, & IT apps.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
JumpCloud NPS
JumpCloud's Net Promoter Score (NPS) is a 45 with 66% Promoters, 13% Passives, and 21% Detractors. Net Promoter Score tracks whether JumpCloud's customers would recommend using the product based on a scale of -100 to 100.
JumpCloud Overall NPS
| 66% | Promoters |
|---|---|
| 13% | Passives |
| 21% | Detractors |
JumpCloud NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 76 | Aug 2020 | 76 |
Mar 2021 74 | Mar 2021 | 74 |
Nov 2021 67 | Nov 2021 | 67 |
May 2022 61 | May 2022 | 61 |
Aug 2022 63 | Aug 2022 | 63 |
Nov 2022 61 | Nov 2022 | 61 |
Mar 2023 57 | Mar 2023 | 57 |
Jul 2023 51 | Jul 2023 | 51 |
May 2024 46 | May 2024 | 46 |
Jul 2024 42 | Jul 2024 | 42 |
Jan 2025 44 | Jan 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JumpCloud NPS by Usage
JumpCloud's NPS was rated 78 points by customers who have used JumpCloud's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 78 | Less than 1 Year | 78 |
JumpCloud Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of JumpCloud users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JumpCloud Product Quality
4/5
JumpCloud has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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JumpCloud Product Information
JumpCloud serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. JumpCloud supports Web devices and offers products for small, medium, and large sized businesses.
JumpCloud’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated JumpCloud's product the highest.
- Website
- http://jumpcloud.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Identity & Access Management Software
Single Sign On (SSO) Software
Authentication Software
Privileged Access Management Software
Quick Insights into JumpCloud Product Quality
JumpCloud's Product Quality score was rated highest by customers from the Tech industry.
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Ranked JumpCloud Product Quality the Highest
JumpCloud Product Quality Score by Industry
JumpCloud's Product Quality score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
JumpCloud Pricing
JumpCloud ROI & Value For Money
3.9/5
JumpCloud has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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JumpCloud Pricing Plans
JumpCloud has a pricing structure that accommodates small, medium, and large businesses. Starting from $3/month, JumpCloud uses a subscription model and offers the following: ONE PROTOCOL: $3 per user, per month, billed monthly and PRO: $9 per user, per month, billed annually or $12 billed monthly.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses JumpCloud?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into JumpCloud ROI
JumpCloud's ROI score was rated highest by customers from the Tech industry.
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Ranked JumpCloud ROI the Highest
JumpCloud ROI Score by Industry
JumpCloud's ROI score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
JumpCloud Customer Satisfaction (CSAT)
JumpCloud Customer Satisfaction (CSAT) Score
73 / 100
JumpCloud has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
46%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JumpCloud Customer Service
3.8/5
JumpCloud has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About JumpCloud's Customer Service
Address
2040 14th Street, Suite 200, Boulder, CO 80302
Website
http://jumpcloud.com
Phone Number
(720) 240-5005
JumpCloud's Social Links
JumpCloud as an Employer
3.9/5
JumpCloud has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
JumpCloud scored a 45 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of JumpCloud would recommend the brand to a friend. ENPS measures how likely JumpCloud employees would recommend working at JumpCloud to a friend.
Net Promoter Score
45
NPS Score
| 66% | Promoters |
|---|---|
| 13% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
