-34
NPS
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Brand Page
JumpStart
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About JumpStart's Brand
Jumpstart is working toward the day when every child in America enters school prepared to succeed.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
JumpStart NPS
JumpStart's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether JumpStart's customers would recommend using the product based on a scale of -100 to 100.
JumpStart Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
JumpStart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
Oct 2023 -20 | Oct 2023 | -20 |
May 2024 -33 | May 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JumpStart Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of JumpStart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JumpStart Product Quality
3.2/5
JumpStart has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock JumpStart's overall Product Quality score rated by its users and customers.
JumpStart Product Information
JumpStart’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.jstart.org/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
JumpStart Pricing
JumpStart ROI & Value For Money
2.8/5
JumpStart has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock JumpStart's overall ROI score rated by its users and customers.
JumpStart Customer Satisfaction (CSAT)
JumpStart Customer Satisfaction (CSAT) Score
40 / 100
JumpStart has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JumpStart Customer Service
3.1/5
JumpStart has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock JumpStart's overall Customer Service score rated by its users and customers.
About JumpStart's Customer Service
Address
308 Congress Street, 6th Floor, Boston, MA
Website
http://www.jstart.org/
Phone Number
(617)542-5867
JumpStart as an Employer
4.3/5
JumpStart has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
JumpStart scored a -34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of JumpStart would recommend the brand to a friend. ENPS measures how likely JumpStart employees would recommend working at JumpStart to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
