33
NPS
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Brand Page
Jun Group
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About Jun Group's Brand
Jun means truth.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Jun Group NPS
Jun Group's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Jun Group's customers would recommend using the product based on a scale of -100 to 100.
Jun Group Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Jun Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 50 | Aug 2021 | 50 |
Mar 2022 60 | Mar 2022 | 60 |
May 2022 57 | May 2022 | 57 |
Aug 2022 66 | Aug 2022 | 66 |
Aug 2023 50 | Aug 2023 | 50 |
Nov 2023 45 | Nov 2023 | 45 |
Nov 2024 33 | Nov 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jun Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Jun Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jun Group Product Quality
3.5/5
Jun Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jun Group's overall Product Quality score rated by its users and customers.
Jun Group Product Information
Jun Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.jungroup.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Jun Group Pricing
Jun Group ROI & Value For Money
3.8/5
Jun Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Jun Group's overall ROI score rated by its users and customers.
Jun Group Customer Satisfaction (CSAT)
Jun Group Customer Satisfaction (CSAT) Score
72 / 100
Jun Group has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jun Group Customer Service
3.8/5
Jun Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Jun Group's Customer Service
Address
60 Madison Ave, 8th Floor, York, NY 10010
Website
http://www.jungroup.com
Phone Number
212-692-9500
Jun Group's Social Links
Jun Group as an Employer
3.4/5
Jun Group has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Jun Group scored a 33 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Jun Group would recommend the brand to a friend. ENPS measures how likely Jun Group employees would recommend working at Jun Group to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
