-20
NPS
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Jungheinrich
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About Jungheinrich's Brand
Provider of material handling equipment. The company is engaged in development, production, sale and short-term hire of new material handling equipment and warehousing technology products along with maintenance and repairing services.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Jungheinrich NPS
Jungheinrich's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Jungheinrich's customers would recommend using the product based on a scale of -100 to 100.
Jungheinrich Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Jungheinrich NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
May 2025 -50 | May 2025 | -50 |
Jul 2025 -20 | Jul 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jungheinrich Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Jungheinrich users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jungheinrich Product Quality
3.2/5
Jungheinrich has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Jungheinrich's overall Product Quality score rated by its users and customers.
Jungheinrich Product Information
Jungheinrich’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.jungheinrich.de
- Company Size
- 10,000+ Employees
Jungheinrich Pricing
Jungheinrich ROI & Value For Money
2.9/5
Jungheinrich has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Jungheinrich Customer Satisfaction (CSAT)
Jungheinrich Customer Satisfaction (CSAT) Score
50 / 100
Jungheinrich has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jungheinrich Customer Service
3.2/5
Jungheinrich has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Jungheinrich's Customer Service
Address
Friedrich-Ebert-Damm 129, Hamburg, 22047
Website
www.jungheinrich.de
Phone Number
7
Jungheinrich as an Employer
Consumer vs. Employees
Jungheinrich scored a -20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Jungheinrich would recommend the brand to a friend. ENPS measures how likely Jungheinrich employees would recommend working at Jungheinrich to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
