14
NPS
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Juno Therapeutics
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About Juno Therapeutics' Brand
Juno Therapeutics, a clinical-stage company, develops immunotherapies for the treatment of cancer.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Juno Therapeutics NPS
Juno Therapeutics's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Juno Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Juno Therapeutics Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Juno Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Apr 2024 33 | Apr 2024 | 33 |
Dec 2024 15 | Dec 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Juno Therapeutics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Juno Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Juno Therapeutics Product Quality
2.7/5
Juno Therapeutics has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Juno Therapeutics' overall Product Quality score rated by its users and customers.
Juno Therapeutics Product Information
Juno Therapeutics’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://junotherapeutics.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Juno Therapeutics Pricing
Juno Therapeutics ROI & Value For Money
2.7/5
Juno Therapeutics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Juno Therapeutics' overall ROI score rated by its users and customers.
Juno Therapeutics Customer Satisfaction (CSAT)
Juno Therapeutics Customer Satisfaction (CSAT) Score
50 / 100
Juno Therapeutics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Juno Therapeutics Customer Service
2.7/5
Juno Therapeutics has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Juno Therapeutics' overall Customer Service score rated by its users and customers.
About Juno Therapeutics's Customer Service
Address
307 Westlake Avenue North, Seattle, Seattle, WA
Website
http://junotherapeutics.com
Phone Number
+1 206-696-0703
Juno Therapeutics as an Employer
4.5/5
Juno Therapeutics has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Juno Therapeutics scored a 14 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Juno Therapeutics would recommend the brand to a friend. ENPS measures how likely Juno Therapeutics employees would recommend working at Juno Therapeutics to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
