-100
NPS
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JUST Capital
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About JUST Capital's Brand
JUST Capital makes it easier for people, companies, and markets to do the right thing by tracking the business behaviors Americans care about most.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
JUST Capital NPS
JUST Capital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether JUST Capital's customers would recommend using the product based on a scale of -100 to 100.
JUST Capital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
JUST Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JUST Capital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JUST Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JUST Capital Product Quality
1.5/5
JUST Capital has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JUST Capital's overall Product Quality score rated by its users and customers.
JUST Capital Product Information
JUST Capital’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://justcapital.com/
- Company Size
- 11-50 Employees
Industry
Non-Profit
JUST Capital Pricing
JUST Capital ROI & Value For Money
1.5/5
JUST Capital has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JUST Capital's overall ROI score rated by its users and customers.
JUST Capital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JUST Capital Customer Service
1.5/5
JUST Capital has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock JUST Capital's overall Customer Service score rated by its users and customers.
About JUST Capital's Customer Service
Address
44 East 30th Street, 11th Floor, New York City, NY 10016
Website
http://justcapital.com/
Phone Number
646-578-8413
JUST Capital as an Employer
3.3/5
JUST Capital has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
JUST Capital scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of JUST Capital would recommend the brand to a friend. ENPS measures how likely JUST Capital employees would recommend working at JUST Capital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
