-28
NPS
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Just Energy
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About Just Energy's Brand
Just Energy is a leading independent energy supplier with over 1.6 million electricity and natural gas customer accounts across the US and
Brand at a Glance
79%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Just Energy NPS
Just Energy's Net Promoter Score (NPS) is a -28 with 31% Promoters, 10% Passives, and 59% Detractors. Net Promoter Score tracks whether Just Energy's customers would recommend using the product based on a scale of -100 to 100.
Just Energy Overall NPS
| 31% | Promoters |
|---|---|
| 10% | Passives |
| 59% | Detractors |
Just Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -25 | Feb 2023 | -25 |
Apr 2023 -18 | Apr 2023 | -18 |
May 2023 -12 | May 2023 | -12 |
Jun 2023 -15 | Jun 2023 | -15 |
Aug 2023 -19 | Aug 2023 | -19 |
Oct 2023 -26 | Oct 2023 | -26 |
Jan 2024 -29 | Jan 2024 | -29 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -22 | Mar 2024 | -22 |
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -26 | Aug 2024 | -26 |
Dec 2024 -28 | Dec 2024 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Just Energy NPS by Gender
Male customers rated Just Energy's NPS 40 points higher than Female customers.
Male
-40
Just Energy's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-80
Just Energy's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Just Energy NPS by Ethnicity
Just Energy's NPS was rated -45 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Just Energy NPS by Age
Just Energy's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
Just Energy NPS by Usage
Just Energy's NPS was rated the highest by customers who have used Just Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Just Energy Customer Reviews
Out of the 3 Just Energy customer reviews 0 were positive and 3 were constructive. Just Energy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Just Energy Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Just Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Just Energy Customer Loyalty Score by Gender
Just Energy's Customer Loyalty score was rated 82 by both Female and Male customers on Comparably.
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Male
82%
Yes
Female
82%
Yes
Just Energy Customer Loyalty Score by Ethnicity
Just Energy's Customer Loyalty score was rated 90% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Just Energy.
90
out of 100
Caucasian
Just Energy Customer Loyalty Score by Age
Just Energy's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Just Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
66+ 82% | 66+ | 82% |
Just Energy Customer Loyalty Score by Usage
Just Energy's Customer Loyalty score was rated the highest by customers who have used Just Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Just Energy Customer Loyalty Score by Industry
Just Energy's Customer Loyalty score was rated 40% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Just Energy Product Quality
2.5/5
Just Energy has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Just Energy Product Information
Just Energy’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Just Energy's product the highest.
- Website
- http://www.justenergy.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Just Energy Product Quality
Just Energy's Product Quality score was rated highest by customers who have used Just Energy's products/services for 2 to 5 Years, and rated lowest by customers who have used Just Energy's products/services for Less than 1 Year.
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Ranked Just Energy Product Quality the Highest
Ranked Just Energy Product Quality the Lowest
Just Energy Product Quality Score by Gender
Male customers rated Just Energy's Product Quality score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Just Energy.
Male
3/5
Female
1.5/5
Just Energy Product Quality Score by Ethnicity
Just Energy's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Just Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Just Energy Product Quality Score by Age
Just Energy's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Just Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Just Energy Product Quality Score by Usage
Just Energy's Product Quality score was rated the highest by customers who have used Just Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Just Energy Product Quality Score by Industry
Just Energy's Product Quality score was rated 1.6 stars by Accounting industry customers.
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Just Energy Pricing
Just Energy ROI & Value For Money
2.3/5
Just Energy has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Just Energy's overall ROI score rated by its users and customers.
Just Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Just Energy ROI
Just Energy's ROI score was rated highest by Male customers, and rated lowest by customers who have used Just Energy's products/services for Less than 1 Year.
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Ranked Just Energy ROI the Highest
Ranked Just Energy ROI the Lowest
Just Energy ROI Score by Gender
Male customers rated Just Energy's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Just Energy.
Male
2.7/5
Female
1.5/5
Just Energy ROI Score by Ethnicity
Just Energy's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Just Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Just Energy ROI Score by Age
Just Energy's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Just Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Just Energy ROI Score by Usage
Just Energy's ROI score was rated the highest by customers who have used Just Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Just Energy ROI Score by Industry
Just Energy's ROI score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Just Energy Customer Satisfaction (CSAT)
Just Energy Customer Satisfaction (CSAT) Score
39 / 100
Just Energy has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Just Energy Customer Satisfaction
Just Energy's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Just Energy's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Just Energy's Customer Satisfaction.
Ranked Just Energy Customer Satisfaction the Highest
Ranked Just Energy Customer Satisfaction the Lowest
Just Energy Customer Satisfaction Score by Gender
Male customers rated Just Energy's Customer Satisfaction score 65 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Just Energy.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 70% |
Just Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Just Energy's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Just Energy.
34 / 100
Very Satisfied
23%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
44%
Just Energy Customer Satisfaction Score by Age
Just Energy's Customer Satisfaction score was rated 0 points by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Just Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 66+ | 0% |
Just Energy Customer Satisfaction Score by Usage
Just Energy's Customer Satisfaction score was rated the highest by customers who have used Just Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Just Energy Customer Satisfaction Score by Industry
Just Energy's Customer Satisfaction score was rated 33 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Just Energy Customer Satisfaction Score by Industry",
"text": "Just Energy's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
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"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Just Energy Customer Service
2.3/5
Just Energy has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Just Energy's overall Customer Service score rated by its users and customers.
About Just Energy's Customer Service
Website
http://www.justenergy.com
Phone Number
+1 866-587-8674
Quick Insights into Just Energy Customer Service
Just Energy's Customer Service score was rated highest by customers who have used Just Energy's products/services for 1 to 2 Years, and rated lowest by customers who have used Just Energy's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Just Energy's Customer Service score.
Ranked Just Energy Customer Service the Highest
Ranked Just Energy Customer Service the Lowest
Just Energy Customer Service Score by Gender
Male customers rated Just Energy's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Just Energy.
Male
3/5
Female
1.5/5
Just Energy Customer Service Score by Ethnicity
Just Energy's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Just Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Just Energy Customer Service Score by Age
Just Energy's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Just Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Just Energy Customer Service Score by Usage
Just Energy's Customer Service score was rated the highest by customers who have used Just Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Just Energy Customer Service Score by Industry
Just Energy's Customer Service score was rated 2 stars by Accounting industry customers.
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Just Energy as an Employer
3.0/5
Just Energy has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Just Energy scored a -28 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Just Energy would recommend the brand to a friend. ENPS measures how likely Just Energy employees would recommend working at Just Energy to a friend.
Net Promoter Score
-28
NPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 27% | Promoters |
|---|---|
| 19% | Passive |
| 54% | Detractors |
