-34
NPS
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Brand Page
Just Salad
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About Just Salad's Brand
"Just Salad owns and operates a restaurant that offers soups, frozen yogurt, snacks and salads."
Brand at a Glance
60%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Just Salad NPS
Just Salad's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Just Salad's customers would recommend using the product based on a scale of -100 to 100.
Just Salad Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Just Salad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2023 -67 | Jun 2023 | -67 |
Jul 2023 -55 | Jul 2023 | -55 |
Oct 2023 -40 | Oct 2023 | -40 |
Nov 2023 -27 | Nov 2023 | -27 |
Dec 2023 -33 | Dec 2023 | -33 |
Apr 2024 -39 | Apr 2024 | -39 |
Jun 2024 -43 | Jun 2024 | -43 |
Dec 2024 -33 | Dec 2024 | -33 |
Apr 2025 -41 | Apr 2025 | -41 |
May 2025 -33 | May 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Just Salad Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Just Salad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Just Salad Product Quality
2.9/5
Just Salad has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Just Salad's overall Product Quality score rated by its users and customers.
Just Salad Product Information
Just Salad’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://justsalad.com/
- Company Size
- 501-1,000 Employees
Industry
Restaurants
Travel
Just Salad Pricing
Just Salad ROI & Value For Money
2.9/5
Just Salad has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Just Salad Customer Satisfaction (CSAT)
Just Salad Customer Satisfaction (CSAT) Score
40 / 100
Just Salad has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Just Salad Customer Service
2.8/5
Just Salad has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Just Salad's Customer Service
Address
York, NY
Website
http://justsalad.com/
Just Salad as an Employer
2.5/5
Just Salad has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Just Salad scored a -34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Just Salad would recommend the brand to a friend. ENPS measures how likely Just Salad employees would recommend working at Just Salad to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
