-30
NPS
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Just Salad
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About Just Salad's Brand
"Just Salad owns and operates a restaurant that offers soups, frozen yogurt, snacks and salads."
Brand at a Glance
62%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Just Salad NPS
Just Salad's Net Promoter Score (NPS) is a -30 with 35% Promoters, 0% Passives, and 65% Detractors. Net Promoter Score tracks whether Just Salad's customers would recommend using the product based on a scale of -100 to 100.
Just Salad Overall NPS
| 35% | Promoters |
|---|---|
| 0% | Passives |
| 65% | Detractors |
Just Salad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -67 | Jun 2023 | -67 |
Jul 2023 -55 | Jul 2023 | -55 |
Oct 2023 -40 | Oct 2023 | -40 |
Nov 2023 -27 | Nov 2023 | -27 |
Dec 2023 -33 | Dec 2023 | -33 |
Apr 2024 -39 | Apr 2024 | -39 |
Jun 2024 -43 | Jun 2024 | -43 |
Dec 2024 -33 | Dec 2024 | -33 |
Apr 2025 -41 | Apr 2025 | -41 |
May 2025 -33 | May 2025 | -33 |
Feb 2026 -27 | Feb 2026 | -27 |
Mar 2026 -30 | Mar 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Just Salad NPS by Gender
Just Salad's NPS was rated -100 by Female customers on Comparably.
Female
-100
Just Salad's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Just Salad's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Just Salad Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Just Salad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Just Salad Customer Loyalty Score by Gender
Just Salad's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Just Salad Product Quality
3/5
Just Salad has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Just Salad Product Information
Just Salad’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://justsalad.com/
- Company Size
- 501-1,000 Employees
Industry
Restaurants
Travel
Quick Insights into Just Salad Product Quality
Just Salad's Product Quality score was rated highest by Female customers.
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Ranked Just Salad Product Quality the Highest
Just Salad Product Quality Score by Gender
Just Salad's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Just Salad.
Female
2.3/5
Male
N/A
Just Salad Pricing
Just Salad ROI & Value For Money
2.9/5
Just Salad has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Just Salad ROI
Just Salad's ROI score was rated highest by Female customers.
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Ranked Just Salad ROI the Highest
Just Salad ROI Score by Gender
Just Salad's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Just Salad Customer Satisfaction (CSAT)
Just Salad Customer Satisfaction (CSAT) Score
38 / 100
Just Salad has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
13%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Just Salad Customer Satisfaction
Just Salad's Customer Satisfaction score was rated highest by Female customers.
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Ranked Just Salad Customer Satisfaction the Highest
Just Salad Customer Satisfaction Score by Gender
Just Salad's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Just Salad.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 33% |
Just Salad Customer Service
2.8/5
Just Salad has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Just Salad's Customer Service
Address
York, NY
Website
http://justsalad.com/
Quick Insights into Just Salad Customer Service
Just Salad's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Just Salad's Customer Service score.
Ranked Just Salad Customer Service the Highest
Just Salad Customer Service Score by Gender
Just Salad's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Just Salad.
Female
1.5/5
Male
N/A
Just Salad as an Employer
2.5/5
Just Salad has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Just Salad scored a -30 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Just Salad would recommend the brand to a friend. ENPS measures how likely Just Salad employees would recommend working at Just Salad to a friend.
Net Promoter Score
-30
NPS Score
| 35% | Promoters |
|---|---|
| 0% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
