50
NPS
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Brand Page
Justuno.com
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About Justuno.com's Brand
Justuno is a Visitor Conversion Suite providing on-site and mobile pop-ups, exit offers, push notifications, and more.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Justuno.com NPS
Justuno.com's Net Promoter Score (NPS) is a 50 with 66% Promoters, 18% Passives, and 16% Detractors. Net Promoter Score tracks whether Justuno.com's customers would recommend using the product based on a scale of -100 to 100.
Justuno.com Overall NPS
| 66% | Promoters |
|---|---|
| 18% | Passives |
| 16% | Detractors |
Justuno.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Dec 2022 49 | Dec 2022 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Justuno.com NPS by Usage
Justuno.com's NPS was rated the highest by customers who have used Justuno.com's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Justuno.com Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Justuno.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Justuno.com Product Quality
4.4/5
Justuno.com has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Justuno.com Product Information
Justuno.com serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Justuno.com supports Web devices and offers products for small, medium, and large sized businesses.
Justuno.com’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.justuno.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Shopping Cart Software
eCommerce Software
Social Media Marketing Software
Advertising Software
Brand Management Software
Social Networking Software
Retargeting Software
Justuno.com Pricing
Justuno.com ROI & Value For Money
4.2/5
Justuno.com has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Justuno.com's overall ROI score rated by its users and customers.
Justuno.com Pricing Plans
Justuno.com has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Justuno.com?
Small Businesses
Medium Businesses
Large Enterprises
Justuno.com Customer Satisfaction (CSAT)
Justuno.com Customer Satisfaction (CSAT) Score
100 / 100
Justuno.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Justuno.com Customer Service
5/5
Justuno.com has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Justuno.com's Customer Service
Address
9801 Anderson Mill Rd, Austin, TX 78750
Website
https://www.justuno.com
Phone Number
4158786070
Justuno.com's Social Links
Justuno.com as an Employer
4.4/5
Justuno.com has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Justuno.com scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Justuno.com would recommend the brand to a friend. ENPS measures how likely Justuno.com employees would recommend working at Justuno.com to a friend.
Net Promoter Score
50
NPS Score
| 66% | Promoters |
|---|---|
| 18% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
