45
NPS
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JYP Entertainment
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About JYP Entertainment's Brand
Provider of media entertainment services. The company is involved in the entertainment business providing phonograph record, advertising contract, merchandising and licensing and other allied services in Korea.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
JYP Entertainment NPS
JYP Entertainment's Net Promoter Score (NPS) is a 45 with 70% Promoters, 5% Passives, and 25% Detractors. Net Promoter Score tracks whether JYP Entertainment's customers would recommend using the product based on a scale of -100 to 100.
JYP Entertainment Overall NPS
| 70% | Promoters |
|---|---|
| 5% | Passives |
| 25% | Detractors |
JYP Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 72 | Jan 2024 | 72 |
Feb 2024 75 | Feb 2024 | 75 |
Mar 2024 63 | Mar 2024 | 63 |
Apr 2024 63 | Apr 2024 | 63 |
May 2024 59 | May 2024 | 59 |
Jan 2025 61 | Jan 2025 | 61 |
Mar 2025 61 | Mar 2025 | 61 |
Jun 2025 46 | Jun 2025 | 46 |
Jul 2025 48 | Jul 2025 | 48 |
Oct 2025 46 | Oct 2025 | 46 |
Dec 2025 44 | Dec 2025 | 44 |
Jan 2026 46 | Jan 2026 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JYP Entertainment NPS by Gender
JYP Entertainment's NPS was rated 8 by Female customers on Comparably.
Female
8
JYP Entertainment's NPS was rated 8 by Female customers on Comparably.
54%
Promoters
0%
Passives
46%
Detractors
Male
N/A
JYP Entertainment's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
JYP Entertainment NPS by Ethnicity
JYP Entertainment's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
JYP Entertainment NPS by Age
JYP Entertainment's NPS was rated 24 points by customers ages 18-25 on Comparably.
JYP Entertainment NPS by Usage
JYP Entertainment's NPS was rated 0 points by customers who have used JYP Entertainment's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
JYP Entertainment Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of JYP Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JYP Entertainment Customer Loyalty Score by Gender
JYP Entertainment's Customer Loyalty score was rated 72 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JYP Entertainment.
Female
72%
Yes
Male
N/A
Yes
JYP Entertainment Customer Loyalty Score by Ethnicity
JYP Entertainment's Customer Loyalty score was rated 64% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JYP Entertainment.
64
out of 100
Asian or Pacific Islander
JYP Entertainment Customer Loyalty Score by Age
JYP Entertainment's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JYP Entertainment.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
JYP Entertainment Customer Loyalty Score by Usage
JYP Entertainment's Customer Loyalty score was rated 85% by customers who have used JYP Entertainment's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
JYP Entertainment Product Quality
3.9/5
JYP Entertainment has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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JYP Entertainment Product Information
JYP Entertainment’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.jype.com
- Company Size
- 51-200 Employees
Quick Insights into JYP Entertainment Product Quality
JYP Entertainment's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked JYP Entertainment's Product Quality.
Ranked JYP Entertainment Product Quality the Highest
JYP Entertainment Product Quality Score by Gender
JYP Entertainment's Product Quality score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JYP Entertainment.
Female
3.2/5
Male
N/A
JYP Entertainment Product Quality Score by Ethnicity
JYP Entertainment's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JYP Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
JYP Entertainment Product Quality Score by Age
JYP Entertainment's Product Quality score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JYP Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
JYP Entertainment Product Quality Score by Usage
JYP Entertainment's Product Quality score was rated 3.3 stars by customers who have used JYP Entertainment's products/services for 2 to 5 Years.
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JYP Entertainment Pricing
JYP Entertainment ROI & Value For Money
3.6/5
JYP Entertainment has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into JYP Entertainment ROI
JYP Entertainment's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked JYP Entertainment ROI the Highest
JYP Entertainment ROI Score by Gender
JYP Entertainment's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of JYP Entertainment.
Female
3/5
Male
N/A
JYP Entertainment ROI Score by Ethnicity
JYP Entertainment's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JYP Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
JYP Entertainment ROI Score by Age
JYP Entertainment's ROI score was rated 2.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of JYP Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
JYP Entertainment ROI Score by Usage
JYP Entertainment's ROI score was rated 2.7 stars by customers who have used JYP Entertainment's products/services for 2 to 5 Years.
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JYP Entertainment Customer Satisfaction (CSAT)
JYP Entertainment Customer Satisfaction (CSAT) Score
87 / 100
JYP Entertainment has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
36%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JYP Entertainment Customer Satisfaction
JYP Entertainment's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked JYP Entertainment's Customer Satisfaction.
Ranked JYP Entertainment Customer Satisfaction the Highest
JYP Entertainment Customer Satisfaction Score by Gender
JYP Entertainment's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JYP Entertainment.
80 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
JYP Entertainment Customer Satisfaction Score by Age
JYP Entertainment's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JYP Entertainment.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
JYP Entertainment Customer Satisfaction Score by Usage
JYP Entertainment's Customer Satisfaction score was rated 80 points by customers who have used JYP Entertainment's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
JYP Entertainment Customer Service
3.8/5
JYP Entertainment has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About JYP Entertainment's Customer Service
Address
3F, 125-14, Cheongdam-Dong, Seoul, 135-100 Korea (Republic of)
Website
www.jype.com
Quick Insights into JYP Entertainment Customer Service
JYP Entertainment's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked JYP Entertainment's Customer Service score.
Ranked JYP Entertainment Customer Service the Highest
JYP Entertainment Customer Service Score by Gender
JYP Entertainment's Customer Service score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JYP Entertainment.
Female
3/5
Male
N/A
JYP Entertainment Customer Service Score by Ethnicity
JYP Entertainment's Customer Service score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JYP Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
JYP Entertainment Customer Service Score by Age
JYP Entertainment's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JYP Entertainment.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
JYP Entertainment Customer Service Score by Usage
JYP Entertainment's Customer Service score was rated 3.1 stars by customers who have used JYP Entertainment's products/services for 2 to 5 Years.
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JYP Entertainment as an Employer
Consumer vs. Employees
JYP Entertainment scored a 45 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of JYP Entertainment would recommend the brand to a friend. ENPS measures how likely JYP Entertainment employees would recommend working at JYP Entertainment to a friend.
Net Promoter Score
45
NPS Score
| 70% | Promoters |
|---|---|
| 5% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
