-100
NPS
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Brand Page
Jyve
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About Jyve's Brand
Local music artist discovery app
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
3/5
Customer Service
Jyve NPS
Jyve's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Jyve's customers would recommend using the product based on a scale of -100 to 100.
Jyve Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Jyve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jyve Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jyve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jyve Product Quality
5/5
Jyve has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jyve's overall Product Quality score rated by its users and customers.
Jyve Product Information
Jyve’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://jyve.io/
- Company Size
- 1-10 Employees
Industry
Tech
Media
Mobile App
Social
Jyve Pricing
Jyve ROI & Value For Money
1.5/5
Jyve has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Jyve's overall ROI score rated by its users and customers.
Jyve Customer Satisfaction (CSAT)
Jyve Customer Satisfaction (CSAT) Score
100 / 100
Jyve has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jyve Customer Service
3/5
Jyve has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Jyve's overall Customer Service score rated by its users and customers.
About Jyve's Customer Service
Address
2007 Cherry Hill Ln, Suite B, Charleston, SC 29405
Website
https://jyve.io/
Phone Number
8179864761
Jyve's Social Links
Jyve as an Employer
Consumer vs. Employees
Jyve scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Jyve would recommend the brand to a friend. ENPS measures how likely Jyve employees would recommend working at Jyve to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
