0
NPS
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K-Electric
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About K-Electric's Brand
Producer and distributor of electricity intended to meet the power needs in Pakistan. The company's self-generated electricity is transmitted and distributed through its vertically-integrated structure to industrial, commercial, agricultural and residential users.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
K-Electric NPS
K-Electric's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether K-Electric's customers would recommend using the product based on a scale of -100 to 100.
K-Electric Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
K-Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
K-Electric Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of K-Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
K-Electric Product Quality
2/5
K-Electric has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock K-Electric's overall Product Quality score rated by its users and customers.
K-Electric Product Information
K-Electric’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- www.ke.com.pk
- Company Size
- 10,000+ Employees
K-Electric Pricing
K-Electric ROI & Value For Money
3/5
K-Electric has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock K-Electric's overall ROI score rated by its users and customers.
K-Electric Customer Satisfaction (CSAT)
K-Electric Customer Satisfaction (CSAT) Score
50 / 100
K-Electric has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
K-Electric Customer Service
3.5/5
K-Electric has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock K-Electric's overall Customer Service score rated by its users and customers.
About K-Electric's Customer Service
Address
KE House, 39-B, Sunset Boulevard, Phase-II, Karachi, Virgin Islands (British)
Website
www.ke.com.pk
Phone Number
7
K-Electric as an Employer
4.2/5
K-Electric has a 4.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
K-Electric scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of K-Electric would recommend the brand to a friend. ENPS measures how likely K-Electric employees would recommend working at K-Electric to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
