-79
NPS
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K. Hovnanian Homes
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About K. Hovnanian Homes' Brand
Founded in 1959, Hovnanian , designs, constructs and markets a variety of for-sale housing in 189 residential communities in 16 states.
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
K. Hovnanian Homes CMO
K. Hovnanian Homes NPS
K. Hovnanian Homes's Net Promoter Score (NPS) is a -79 with 9% Promoters, 3% Passives, and 88% Detractors. Net Promoter Score tracks whether K. Hovnanian Homes's customers would recommend using the product based on a scale of -100 to 100.
K. Hovnanian Homes Overall NPS
| 9% | Promoters |
|---|---|
| 3% | Passives |
| 88% | Detractors |
K. Hovnanian Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -80 | Jun 2024 | -80 |
Jul 2024 -78 | Jul 2024 | -78 |
Oct 2024 -78 | Oct 2024 | -78 |
Dec 2024 -81 | Dec 2024 | -81 |
Jan 2025 -80 | Jan 2025 | -80 |
Feb 2025 -80 | Feb 2025 | -80 |
Apr 2025 -80 | Apr 2025 | -80 |
May 2025 -80 | May 2025 | -80 |
Jul 2025 -80 | Jul 2025 | -80 |
Aug 2025 -78 | Aug 2025 | -78 |
Nov 2025 -80 | Nov 2025 | -80 |
Jan 2026 -80 | Jan 2026 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
K. Hovnanian Homes NPS by Gender
Male customers rated K. Hovnanian Homes's NPS 12 points higher than Female customers.
Male
-82
K. Hovnanian Homes's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-94
K. Hovnanian Homes's NPS was rated -94 by Female customers on Comparably.
1%
Promoters
4%
Passives
95%
Detractors
K. Hovnanian Homes NPS by Ethnicity
K. Hovnanian Homes's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -42 | African American/Black | -42 |
Asian or Pacific Islander -83 | Asian or Pacific Islander | -83 |
Other -100 | Other | -100 |
K. Hovnanian Homes NPS by Age
K. Hovnanian Homes's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
K. Hovnanian Homes NPS by Usage
K. Hovnanian Homes's NPS was rated the highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -88 | 1 to 2 Years | -88 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
K. Hovnanian Homes Customer Reviews
Out of the 32 K. Hovnanian Homes customer reviews 3 were positive and 29 were constructive. K. Hovnanian Homes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
K. Hovnanian Homes Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of K. Hovnanian Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
K. Hovnanian Homes Customer Loyalty Score by Gender
Female customers rated K. Hovnanian Homes's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of K. Hovnanian Homes.
Male
44%
Yes
Female
51%
Yes
K. Hovnanian Homes Customer Loyalty Score by Ethnicity
K. Hovnanian Homes's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of K. Hovnanian Homes.
53
out of 100
Caucasian
33
out of 100
Hispanic or Latino
87
out of 100
African American/Black
25
out of 100
Asian or Pacific Islander
27
out of 100
Other
K. Hovnanian Homes Customer Loyalty Score by Age
K. Hovnanian Homes's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of K. Hovnanian Homes.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 74% | 31-35 | 74% |
36-40 43% | 36-40 | 43% |
41-45 28% | 41-45 | 28% |
46-50 43% | 46-50 | 43% |
51-55 46% | 51-55 | 46% |
56-60 42% | 56-60 | 42% |
61-65 66% | 61-65 | 66% |
66+ 38% | 66+ | 38% |
K. Hovnanian Homes Customer Loyalty Score by Usage
K. Hovnanian Homes's Customer Loyalty score was rated the highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
K. Hovnanian Homes Customer Loyalty Score by Industry
K. Hovnanian Homes's Customer Loyalty score was rated the highest by Military and Defense industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
K. Hovnanian Homes Product Quality
1.5/5
K. Hovnanian Homes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock K. Hovnanian Homes' overall Product Quality score rated by its users and customers.
K. Hovnanian Homes Product Information
K. Hovnanian Homes’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated K. Hovnanian Homes's product the highest. Reviewers from the Tech industry rated K. Hovnanian Homes the lowest at 1.5.
- Website
- http://www.khov.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Quick Insights into K. Hovnanian Homes Product Quality
K. Hovnanian Homes's Product Quality score was rated highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked K. Hovnanian Homes' Product Quality.
Ranked K. Hovnanian Homes Product Quality the Highest
Ranked K. Hovnanian Homes Product Quality the Lowest
K. Hovnanian Homes Product Quality Score by Gender
Male customers rated K. Hovnanian Homes's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of K. Hovnanian Homes.
Male
1.6/5
Female
1.5/5
K. Hovnanian Homes Product Quality Score by Ethnicity
K. Hovnanian Homes's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of K. Hovnanian Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
K. Hovnanian Homes Product Quality Score by Age
K. Hovnanian Homes's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of K. Hovnanian Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
K. Hovnanian Homes Product Quality Score by Usage
K. Hovnanian Homes's Product Quality score was rated the highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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K. Hovnanian Homes Product Quality Score by Industry
K. Hovnanian Homes's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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K. Hovnanian Homes Pricing
K. Hovnanian Homes ROI & Value For Money
1.5/5
K. Hovnanian Homes has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock K. Hovnanian Homes' overall ROI score rated by its users and customers.
K. Hovnanian Homes Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from K. Hovnanian Homes.
Quick Insights into K. Hovnanian Homes ROI
K. Hovnanian Homes's ROI score was rated highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked K. Hovnanian Homes ROI the Highest
Ranked K. Hovnanian Homes ROI the Lowest
K. Hovnanian Homes ROI Score by Gender
Male customers rated K. Hovnanian Homes's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of K. Hovnanian Homes.
Male
1.6/5
Female
1.5/5
K. Hovnanian Homes ROI Score by Ethnicity
K. Hovnanian Homes's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of K. Hovnanian Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
K. Hovnanian Homes ROI Score by Age
K. Hovnanian Homes's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of K. Hovnanian Homes.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.7 | 31-35 | 1.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
K. Hovnanian Homes ROI Score by Usage
K. Hovnanian Homes's ROI score was rated the highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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K. Hovnanian Homes ROI Score by Industry
K. Hovnanian Homes's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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K. Hovnanian Homes Customer Satisfaction (CSAT)
K. Hovnanian Homes Customer Satisfaction (CSAT) Score
10 / 100
K. Hovnanian Homes has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
16%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into K. Hovnanian Homes Customer Satisfaction
K. Hovnanian Homes's Customer Satisfaction score was rated highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked K. Hovnanian Homes' Customer Satisfaction.
Ranked K. Hovnanian Homes Customer Satisfaction the Highest
Ranked K. Hovnanian Homes Customer Satisfaction the Lowest
K. Hovnanian Homes Customer Satisfaction Score by Gender
Male customers rated K. Hovnanian Homes's Customer Satisfaction score 7 points higher than Female customers.
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11 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 21% | |
Very Dissatisfied | 63% |
4 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 18% | |
Very Dissatisfied | 76% |
K. Hovnanian Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
K. Hovnanian Homes' Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
8%
Satisfied
1%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
19%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
K. Hovnanian Homes' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to African American/Black
K. Hovnanian Homes' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
K. Hovnanian Homes' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
CSAT according to Other
K. Hovnanian Homes' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of K. Hovnanian Homes.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
81%
K. Hovnanian Homes Customer Satisfaction Score by Age
K. Hovnanian Homes's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of K. Hovnanian Homes.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 18% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 7% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 5% | |||||||||||||||
| 66+ | 9% |
K. Hovnanian Homes Customer Satisfaction Score by Usage
K. Hovnanian Homes's Customer Satisfaction score was rated the highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
K. Hovnanian Homes Customer Satisfaction Score by Industry
K. Hovnanian Homes's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "K. Hovnanian Homes Customer Satisfaction Score by Industry",
"text": "K. Hovnanian Homes's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Safety",
"groupId": 551,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "K. Hovnanian Homes's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}K. Hovnanian Homes Customer Service
1.5/5
K. Hovnanian Homes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock K. Hovnanian Homes' overall Customer Service score rated by its users and customers.
About K. Hovnanian Homes's Customer Service
Address
Red Bank, NJ
Website
http://www.khov.com/
Phone Number
7327477800
Quick Insights into K. Hovnanian Homes Customer Service
K. Hovnanian Homes's Customer Service score was rated highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked K. Hovnanian Homes' Customer Service score.
Ranked K. Hovnanian Homes Customer Service the Highest
Ranked K. Hovnanian Homes Customer Service the Lowest
K. Hovnanian Homes Customer Service Score by Gender
K. Hovnanian Homes's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of K. Hovnanian Homes.
Male
1.5/5
Female
1.5/5
K. Hovnanian Homes Customer Service Score by Ethnicity
K. Hovnanian Homes's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of K. Hovnanian Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
K. Hovnanian Homes Customer Service Score by Age
K. Hovnanian Homes's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of K. Hovnanian Homes.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
K. Hovnanian Homes Customer Service Score by Usage
K. Hovnanian Homes's Customer Service score was rated the highest by customers who have used K. Hovnanian Homes's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
K. Hovnanian Homes Customer Service Score by Industry
K. Hovnanian Homes's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
K. Hovnanian Homes as an Employer
2.5/5
K. Hovnanian Homes has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of K. Hovnanian Homes
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
K. Hovnanian Homes scored a -79 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of K. Hovnanian Homes would recommend the brand to a friend. ENPS measures how likely K. Hovnanian Homes employees would recommend working at K. Hovnanian Homes to a friend.
Net Promoter Score
-79
NPS Score
| 9% | Promoters |
|---|---|
| 3% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 30% | Promoters |
|---|---|
| 17% | Passive |
| 53% | Detractors |
