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NPS
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K&L GATES LLP
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About K&L GATES LLP's Brand
K&L Gates LLP is an international law firm with offices in Asia, Australia, Europe, the Middle East, South America, and the United States.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
K&L GATES LLP NPS
K&L GATES LLP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether K&L GATES LLP's customers would recommend using the product based on a scale of -100 to 100.
K&L GATES LLP Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
K&L GATES LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 20 | Jan 2022 | 20 |
May 2022 33 | May 2022 | 33 |
Oct 2022 43 | Oct 2022 | 43 |
Feb 2023 25 | Feb 2023 | 25 |
Oct 2023 11 | Oct 2023 | 11 |
May 2024 20 | May 2024 | 20 |
Nov 2024 9 | Nov 2024 | 9 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
K&L GATES LLP NPS by Gender
K&L GATES LLP's NPS was rated 100 by Female customers on Comparably.
Female
100
K&L GATES LLP's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
K&L GATES LLP's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
K&L GATES LLP NPS by Ethnicity
K&L GATES LLP's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
K&L GATES LLP Customer Reviews
Out of the 3 K&L GATES LLP customer reviews 2 were positive and 1 was constructive. K&L GATES LLP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
K&L GATES LLP Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of K&L GATES LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
K&L GATES LLP Customer Loyalty Score by Gender
K&L GATES LLP's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of K&L GATES LLP.
Female
100%
Yes
Male
N/A
Yes
K&L GATES LLP Customer Loyalty Score by Ethnicity
K&L GATES LLP's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of K&L GATES LLP.
100
out of 100
Asian or Pacific Islander
K&L GATES LLP Product Quality
3.8/5
K&L GATES LLP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock K&L GATES LLP's overall Product Quality score rated by its users and customers.
K&L GATES LLP Product Information
K&L GATES LLP’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.klgates.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into K&L GATES LLP Product Quality
K&L GATES LLP's Product Quality score was rated highest by Female customers.
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Ranked K&L GATES LLP Product Quality the Highest
K&L GATES LLP Product Quality Score by Gender
K&L GATES LLP's Product Quality score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of K&L GATES LLP.
Female
4.1/5
Male
N/A
K&L GATES LLP Product Quality Score by Ethnicity
K&L GATES LLP's Product Quality score was rated 3.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of K&L GATES LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
K&L GATES LLP Pricing
K&L GATES LLP ROI & Value For Money
4/5
K&L GATES LLP has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into K&L GATES LLP ROI
K&L GATES LLP's ROI score was rated highest by Female customers.
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Ranked K&L GATES LLP ROI the Highest
K&L GATES LLP ROI Score by Gender
K&L GATES LLP's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of K&L GATES LLP.
Female
4.5/5
Male
N/A
K&L GATES LLP ROI Score by Ethnicity
K&L GATES LLP's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of K&L GATES LLP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
K&L GATES LLP Customer Satisfaction (CSAT)
K&L GATES LLP Customer Satisfaction (CSAT) Score
74 / 100
K&L GATES LLP has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
36%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into K&L GATES LLP Customer Satisfaction
K&L GATES LLP's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked K&L GATES LLP's Customer Satisfaction.
Ranked K&L GATES LLP Customer Satisfaction the Highest
K&L GATES LLP Customer Satisfaction Score by Gender
K&L GATES LLP's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of K&L GATES LLP.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
K&L GATES LLP Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
K&L GATES LLP's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of K&L GATES LLP.
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
K&L GATES LLP Customer Service
3.9/5
K&L GATES LLP has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About K&L GATES LLP's Customer Service
Address
210 Sixth Avenue, Pittsburgh, PA 15222
Website
http://www.klgates.com/
Phone Number
44 20 7648 9000
Quick Insights into K&L GATES LLP Customer Service
K&L GATES LLP's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked K&L GATES LLP's Customer Service score.
Ranked K&L GATES LLP Customer Service the Highest
K&L GATES LLP Customer Service Score by Gender
K&L GATES LLP's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of K&L GATES LLP.
Female
4.6/5
Male
N/A
K&L GATES LLP Customer Service Score by Ethnicity
K&L GATES LLP's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of K&L GATES LLP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
K&L GATES LLP as an Employer
3.8/5
K&L GATES LLP has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
K&L GATES LLP scored a 0 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of K&L GATES LLP would recommend the brand to a friend. ENPS measures how likely K&L GATES LLP employees would recommend working at K&L GATES LLP to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 40% | Promoters |
|---|---|
| 27% | Passive |
| 33% | Detractors |
