20
NPS
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K1 Investment Management
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About K1 Investment Management's Brand
K1 is a Los Angeles-based private equity firm investing primarily in software and technology private companies across North America.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
K1 Investment Management NPS
K1 Investment Management's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether K1 Investment Management's customers would recommend using the product based on a scale of -100 to 100.
K1 Investment Management Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
K1 Investment Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 33 | Nov 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 43 | Jul 2022 | 43 |
Dec 2022 25 | Dec 2022 | 25 |
Feb 2023 11 | Feb 2023 | 11 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Dec 2023 23 | Dec 2023 | 23 |
Apr 2024 22 | Apr 2024 | 22 |
Nov 2024 20 | Nov 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
K1 Investment Management Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of K1 Investment Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
K1 Investment Management Product Quality
4.1/5
K1 Investment Management has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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K1 Investment Management Product Information
K1 Investment Management’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.k1capital.com
Industry
Venture Capital and Private Equity
K1 Investment Management Pricing
K1 Investment Management ROI & Value For Money
3.2/5
K1 Investment Management has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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K1 Investment Management Customer Satisfaction (CSAT)
K1 Investment Management Customer Satisfaction (CSAT) Score
85 / 100
K1 Investment Management has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
K1 Investment Management Customer Service
3.4/5
K1 Investment Management has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About K1 Investment Management's Customer Service
Address
2101 Rosecrans Avenue, Suite 6250, El Segundo, CA 90245
Website
http://www.k1capital.com
K1 Investment Management as an Employer
3.2/5
K1 Investment Management has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of K1 Investment Management
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
K1 Investment Management scored a 20 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of K1 Investment Management would recommend the brand to a friend. ENPS measures how likely K1 Investment Management employees would recommend working at K1 Investment Management to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 24% | Promoters |
|---|---|
| 24% | Passive |
| 52% | Detractors |
