36
NPS
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K1 Speed
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About K1 Speed's Brand
K1 Speed is an entertainment platform indoor go kart racing.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
K1 Speed NPS
K1 Speed's Net Promoter Score (NPS) is a 36 with 61% Promoters, 14% Passives, and 25% Detractors. Net Promoter Score tracks whether K1 Speed's customers would recommend using the product based on a scale of -100 to 100.
K1 Speed Overall NPS
| 61% | Promoters |
|---|---|
| 14% | Passives |
| 25% | Detractors |
K1 Speed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 43 | Oct 2023 | 43 |
Nov 2023 46 | Nov 2023 | 46 |
Dec 2023 49 | Dec 2023 | 49 |
Jan 2024 40 | Jan 2024 | 40 |
Mar 2024 47 | Mar 2024 | 47 |
May 2024 50 | May 2024 | 50 |
Nov 2024 52 | Nov 2024 | 52 |
Feb 2025 39 | Feb 2025 | 39 |
Mar 2025 41 | Mar 2025 | 41 |
Jun 2025 36 | Jun 2025 | 36 |
Dec 2025 35 | Dec 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
K1 Speed NPS by Gender
K1 Speed's NPS was rated -25 by Female customers on Comparably.
Female
-25
K1 Speed's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Male
N/A
K1 Speed's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
K1 Speed NPS by Ethnicity
K1 Speed's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
K1 Speed NPS by Age
K1 Speed's NPS was rated -20 points by customers ages 18-25 on Comparably.
K1 Speed NPS by Usage
K1 Speed's NPS was rated -34 points by customers who have used K1 Speed's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
K1 Speed Customer Reviews
Out of the 3 K1 Speed customer reviews 2 were positive and 1 was constructive. K1 Speed customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
K1 Speed Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of K1 Speed users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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K1 Speed Customer Loyalty Score by Gender
K1 Speed's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
K1 Speed Customer Loyalty Score by Ethnicity
K1 Speed's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of K1 Speed.
40
out of 100
Caucasian
K1 Speed Customer Loyalty Score by Age
K1 Speed's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
K1 Speed Customer Loyalty Score by Usage
K1 Speed's Customer Loyalty score was rated 40% by customers who have used K1 Speed's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
K1 Speed Product Quality
3.6/5
K1 Speed has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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K1 Speed Product Information
K1 Speed’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.k1speed.com
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
Media
Sports & Entertainment
Quick Insights into K1 Speed Product Quality
K1 Speed's Product Quality score was rated highest by customers ages 18-25.
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Ranked K1 Speed Product Quality the Highest
K1 Speed Product Quality Score by Gender
K1 Speed's Product Quality score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
K1 Speed Product Quality Score by Ethnicity
K1 Speed's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of K1 Speed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
K1 Speed Product Quality Score by Age
K1 Speed's Product Quality score was rated 3.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of K1 Speed.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
K1 Speed Product Quality Score by Usage
K1 Speed's Product Quality score was rated 2.3 stars by customers who have used K1 Speed's products/services for 1 to 2 Years.
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K1 Speed Pricing
K1 Speed ROI & Value For Money
3.4/5
K1 Speed has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into K1 Speed ROI
K1 Speed's ROI score was rated highest by customers ages 18-25.
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Ranked K1 Speed ROI the Highest
K1 Speed ROI Score by Gender
K1 Speed's ROI score was rated 2.4 by Female customers on Comparably.
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Female
2.4/5
Male
N/A
K1 Speed ROI Score by Ethnicity
K1 Speed's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of K1 Speed.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
K1 Speed ROI Score by Age
K1 Speed's ROI score was rated 2.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of K1 Speed.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
K1 Speed ROI Score by Usage
K1 Speed's ROI score was rated 2.1 stars by customers who have used K1 Speed's products/services for 1 to 2 Years.
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K1 Speed Customer Satisfaction (CSAT)
K1 Speed Customer Satisfaction (CSAT) Score
68 / 100
K1 Speed has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
41%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into K1 Speed Customer Satisfaction
K1 Speed's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked K1 Speed Customer Satisfaction the Highest
K1 Speed Customer Satisfaction Score by Gender
K1 Speed's Customer Satisfaction score was rated 50 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of K1 Speed.
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
K1 Speed Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
K1 Speed's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
K1 Speed Customer Satisfaction Score by Age
K1 Speed's Customer Satisfaction score was rated 60 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of K1 Speed.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% |
K1 Speed Customer Satisfaction Score by Usage
K1 Speed's Customer Satisfaction score was rated 34 points by customers who have used K1 Speed's products/services for 1 to 2 Years.
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K1 Speed Customer Service
3.5/5
K1 Speed has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About K1 Speed's Customer Service
Address
Irvine, CA
Website
http://www.k1speed.com
Phone Number
9492500614
Quick Insights into K1 Speed Customer Service
K1 Speed's Customer Service score was rated highest by customers ages 18-25.
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Ranked K1 Speed Customer Service the Highest
K1 Speed Customer Service Score by Gender
K1 Speed's Customer Service score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
K1 Speed Customer Service Score by Ethnicity
K1 Speed's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of K1 Speed.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
K1 Speed Customer Service Score by Age
K1 Speed's Customer Service score was rated 2.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
K1 Speed Customer Service Score by Usage
K1 Speed's Customer Service score was rated 2 stars by customers who have used K1 Speed's products/services for 1 to 2 Years.
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K1 Speed as an Employer
Consumer vs. Employees
K1 Speed scored a 36 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of K1 Speed would recommend the brand to a friend. ENPS measures how likely K1 Speed employees would recommend working at K1 Speed to a friend.
Net Promoter Score
36
NPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 11% | Promoters |
|---|---|
| 20% | Passive |
| 69% | Detractors |
