100
NPS
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Brand Page
KA Imaging
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About KA Imaging's Brand
KA Imaging has innovated a novel real-time X-ray imager with higher resolutionincreased dynamic range.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
KA Imaging NPS
KA Imaging's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether KA Imaging's customers would recommend using the product based on a scale of -100 to 100.
KA Imaging Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
KA Imaging NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KA Imaging Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of KA Imaging users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KA Imaging Product Quality
4/5
KA Imaging has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock KA Imaging's overall Product Quality score rated by its users and customers.
KA Imaging Product Information
KA Imaging’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://kaimaging.com/
- Company Size
- 1-10 Employees
Industry
Tech
Hardware and Devices
Healthcare
KA Imaging Pricing
KA Imaging ROI & Value For Money
4.5/5
KA Imaging has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KA Imaging's overall ROI score rated by its users and customers.
KA Imaging Customer Satisfaction (CSAT)
KA Imaging Customer Satisfaction (CSAT) Score
100 / 100
KA Imaging has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KA Imaging Customer Service
4.5/5
KA Imaging has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KA Imaging's overall Customer Service score rated by its users and customers.
About KA Imaging's Customer Service
Address
Canada
Website
http://kaimaging.com/
Phone Number
(888) 866-9122
KA Imaging as an Employer
4.1/5
KA Imaging has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KA Imaging scored a 100 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of KA Imaging would recommend the brand to a friend. ENPS measures how likely KA Imaging employees would recommend working at KA Imaging to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
