-51
NPS
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Kabam
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About Kabam's Brand
Kabam is a mobile gaming company developing free-to-play core games available on mobile devices, the web, and other platforms.
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Kabam NPS
Kabam's Net Promoter Score (NPS) is a -51 with 18% Promoters, 13% Passives, and 69% Detractors. Net Promoter Score tracks whether Kabam's customers would recommend using the product based on a scale of -100 to 100.
Kabam Overall NPS
| 18% | Promoters |
|---|---|
| 13% | Passives |
| 69% | Detractors |
Kabam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 25 | Apr 2022 | 25 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -17 | Jul 2022 | -17 |
Aug 2022 -25 | Aug 2022 | -25 |
Oct 2022 -33 | Oct 2022 | -33 |
Dec 2022 -40 | Dec 2022 | -40 |
Feb 2023 -27 | Feb 2023 | -27 |
May 2023 -33 | May 2023 | -33 |
Nov 2023 -38 | Nov 2023 | -38 |
Jan 2024 -43 | Jan 2024 | -43 |
Sep 2024 -46 | Sep 2024 | -46 |
Jan 2025 -51 | Jan 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kabam NPS by Age
Kabam's NPS was rated -34 points by customers ages 36-40 on Comparably.
Kabam Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Kabam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kabam Customer Loyalty Score by Age
Kabam's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kabam.
0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Kabam Product Quality
2.4/5
Kabam has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Kabam Product Information
Kabam’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.kabam.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Gaming
Mobile App
Productivity
SaaS
Quick Insights into Kabam Product Quality
Kabam's Product Quality score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Kabam's Product Quality.
Ranked Kabam Product Quality the Highest
Kabam Product Quality Score by Age
Kabam's Product Quality score was rated 2.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kabam.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Kabam Pricing
Kabam ROI & Value For Money
2.7/5
Kabam has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Kabam ROI
Kabam's ROI score was rated highest by customers ages 36-40.
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Ranked Kabam ROI the Highest
Kabam ROI Score by Age
Kabam's ROI score was rated 2 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kabam.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Kabam Customer Satisfaction (CSAT)
Kabam Customer Satisfaction (CSAT) Score
46 / 100
Kabam has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
37%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kabam Customer Satisfaction
Kabam's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Kabam's Customer Satisfaction.
Ranked Kabam Customer Satisfaction the Highest
Kabam Customer Satisfaction Score by Age
Kabam's Customer Satisfaction score was rated 34 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kabam.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 34% |
Kabam Customer Service
2.5/5
Kabam has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kabam's overall Customer Service score rated by its users and customers.
About Kabam's Customer Service
Address
795 Folsom Street, Suite 600, San Francisco, CA 94107
Website
http://www.kabam.com
Quick Insights into Kabam Customer Service
Kabam's Customer Service score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Kabam's Customer Service score.
Ranked Kabam Customer Service the Highest
Kabam Customer Service Score by Age
Kabam's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kabam.
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40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Kabam as an Employer
3.3/5
Kabam has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kabam scored a -51 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Kabam would recommend the brand to a friend. ENPS measures how likely Kabam employees would recommend working at Kabam to a friend.
Net Promoter Score
-51
NPS Score
| 18% | Promoters |
|---|---|
| 13% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
