0
NPS
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Kajabi
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About Kajabi's Brand
Kajabi is the leading all-in-one knowledge commerce platform which helps people package and sell their knowledge into profitable online courses, coaching programs, membership sites, and more.
Brand at a Glance
77%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Kajabi NPS
Kajabi's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Kajabi's customers would recommend using the product based on a scale of -100 to 100.
Kajabi Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Kajabi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 25 | Mar 2021 | 25 |
Apr 2021 34 | Apr 2021 | 34 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 -11 | Jul 2021 | -11 |
Oct 2021 -27 | Oct 2021 | -27 |
Nov 2021 -17 | Nov 2021 | -17 |
Dec 2021 13 | Dec 2021 | 13 |
Jan 2022 12 | Jan 2022 | 12 |
Jul 2023 5 | Jul 2023 | 5 |
Dec 2023 10 | Dec 2023 | 10 |
May 2024 4 | May 2024 | 4 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kajabi NPS by Gender
Kajabi's NPS was rated 17 by Male customers on Comparably.
Male
17
Kajabi's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Kajabi's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kajabi NPS by Ethnicity
Kajabi's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Kajabi NPS by Age
Kajabi's NPS was rated 34 points by customers ages 31-35 on Comparably.
Kajabi NPS by Usage
Kajabi's NPS was rated the highest by customers who have used Kajabi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Kajabi Customer Reviews
Out of the 3 Kajabi customer reviews 1 was positive and 2 were constructive. Kajabi customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Kajabi Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Kajabi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kajabi Customer Loyalty Score by Gender
Kajabi's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Kajabi Customer Loyalty Score by Ethnicity
Kajabi's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kajabi.
100
out of 100
Other
Kajabi Customer Loyalty Score by Age
Kajabi's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kajabi.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Kajabi Customer Loyalty Score by Usage
Kajabi's Customer Loyalty score was rated the highest by customers who have used Kajabi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kajabi Product Quality
3.3/5
Kajabi has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Kajabi Product Information
Kajabi’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.kajabi.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Quick Insights into Kajabi Product Quality
Kajabi's Product Quality score was rated highest by customers who have used Kajabi's products/services for 1 to 2 Years, and rated lowest by customers who have used Kajabi's products/services for Less than 1 Year.
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Ranked Kajabi Product Quality the Highest
Ranked Kajabi Product Quality the Lowest
Kajabi Product Quality Score by Gender
Kajabi's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Kajabi Product Quality Score by Ethnicity
Kajabi's Product Quality score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kajabi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Kajabi Product Quality Score by Age
Kajabi's Product Quality score was rated 3.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kajabi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
Kajabi Product Quality Score by Usage
Kajabi's Product Quality score was rated the highest by customers who have used Kajabi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kajabi Pricing
Kajabi ROI & Value For Money
3.2/5
Kajabi has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Kajabi ROI
Kajabi's ROI score was rated highest by customers who have used Kajabi's products/services for 1 to 2 Years, and rated lowest by customers who have used Kajabi's products/services for Less than 1 Year.
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Ranked Kajabi ROI the Highest
Ranked Kajabi ROI the Lowest
Kajabi ROI Score by Gender
Kajabi's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Kajabi ROI Score by Ethnicity
Kajabi's ROI score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kajabi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Kajabi ROI Score by Age
Kajabi's ROI score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kajabi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Kajabi ROI Score by Usage
Kajabi's ROI score was rated the highest by customers who have used Kajabi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kajabi Customer Satisfaction (CSAT)
Kajabi Customer Satisfaction (CSAT) Score
40 / 100
Kajabi has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kajabi Customer Satisfaction
Kajabi's Customer Satisfaction score was rated highest by Male customers.
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Ranked Kajabi Customer Satisfaction the Highest
Kajabi Customer Satisfaction Score by Gender
Kajabi's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kajabi.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Kajabi Customer Service
3.4/5
Kajabi has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Kajabi's Customer Service
Address
17100 Laguna Canyon Rd #100,, Irvine, CA 92618
Website
http://www.kajabi.com
Phone Number
1-855-4-kajabi
Kajabi's Social Links
Quick Insights into Kajabi Customer Service
Kajabi's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Kajabi's products/services for Less than 1 Year.
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Ranked Kajabi Customer Service the Highest
Ranked Kajabi Customer Service the Lowest
Kajabi Customer Service Score by Gender
Kajabi's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kajabi.
Male
3.2/5
Female
N/A
Kajabi Customer Service Score by Ethnicity
Kajabi's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kajabi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Kajabi Customer Service Score by Age
Kajabi's Customer Service score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kajabi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Kajabi Customer Service Score by Usage
Kajabi's Customer Service score was rated the highest by customers who have used Kajabi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Consumer vs. Employees
Kajabi scored a 0 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Kajabi would recommend the brand to a friend. ENPS measures how likely Kajabi employees would recommend working at Kajabi to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 47% | Promoters |
|---|---|
| 32% | Passive |
| 21% | Detractors |
