-16
NPS
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Kajaria Ceramics
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About Kajaria Ceramics' Brand
Manufacturer of ceramic and vitrified tiles in India. The company's ceramic wall and floor tiles, glazed vitrified tiles, polished vitrified tiles, vitrified paving tiles, sanitary ware and fittings and tile adhesives and grout comes in a wide range of colours and textures to complement bathrooms, living rooms, corridors, study rooms & kitchen, born out of an inspired creativity of those who feel that rooms should be an extension of the beauty reflected
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Kajaria Ceramics NPS
Kajaria Ceramics's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Kajaria Ceramics's customers would recommend using the product based on a scale of -100 to 100.
Kajaria Ceramics Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
Kajaria Ceramics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2022 33 | Nov 2022 | 33 |
Mar 2023 15 | Mar 2023 | 15 |
Sep 2023 13 | Sep 2023 | 13 |
Dec 2023 0 | Dec 2023 | 0 |
Mar 2024 -10 | Mar 2024 | -10 |
May 2024 -18 | May 2024 | -18 |
Aug 2024 -16 | Aug 2024 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kajaria Ceramics NPS by Gender
Kajaria Ceramics's NPS was rated 40 by Male customers on Comparably.
Male
40
Kajaria Ceramics's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Kajaria Ceramics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kajaria Ceramics NPS by Ethnicity
Kajaria Ceramics's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Kajaria Ceramics NPS by Usage
Kajaria Ceramics's NPS was rated 0 points by customers who have used Kajaria Ceramics's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Kajaria Ceramics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Kajaria Ceramics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kajaria Ceramics Customer Loyalty Score by Gender
Kajaria Ceramics's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kajaria Ceramics.
Male
82%
Yes
Female
N/A
Yes
Kajaria Ceramics Customer Loyalty Score by Ethnicity
Kajaria Ceramics's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kajaria Ceramics.
82
out of 100
Asian or Pacific Islander
Kajaria Ceramics Customer Loyalty Score by Usage
Kajaria Ceramics's Customer Loyalty score was rated 100% by customers who have used Kajaria Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kajaria Ceramics Product Quality
3.4/5
Kajaria Ceramics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kajaria Ceramics' overall Product Quality score rated by its users and customers.
Kajaria Ceramics Product Information
Kajaria Ceramics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.kajariaceramics.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Kajaria Ceramics Product Quality
Kajaria Ceramics's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kajaria Ceramics' Product Quality.
Ranked Kajaria Ceramics Product Quality the Highest
Kajaria Ceramics Product Quality Score by Gender
Kajaria Ceramics's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kajaria Ceramics.
Male
3.6/5
Female
N/A
Kajaria Ceramics Product Quality Score by Ethnicity
Kajaria Ceramics's Product Quality score was rated 2.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kajaria Ceramics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Kajaria Ceramics Product Quality Score by Usage
Kajaria Ceramics's Product Quality score was rated 2.6 stars by customers who have used Kajaria Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kajaria Ceramics Pricing
Kajaria Ceramics ROI & Value For Money
3.4/5
Kajaria Ceramics has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kajaria Ceramics' overall ROI score rated by its users and customers.
Quick Insights into Kajaria Ceramics ROI
Kajaria Ceramics's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kajaria Ceramics' ROI score.
Ranked Kajaria Ceramics ROI the Highest
Kajaria Ceramics ROI Score by Gender
Kajaria Ceramics's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kajaria Ceramics.
Male
3.7/5
Female
N/A
Kajaria Ceramics ROI Score by Ethnicity
Kajaria Ceramics's ROI score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kajaria Ceramics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Kajaria Ceramics ROI Score by Usage
Kajaria Ceramics's ROI score was rated 2.8 stars by customers who have used Kajaria Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kajaria Ceramics Customer Satisfaction (CSAT)
Kajaria Ceramics Customer Satisfaction (CSAT) Score
70 / 100
Kajaria Ceramics has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kajaria Ceramics Customer Satisfaction
Kajaria Ceramics's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kajaria Ceramics' Customer Satisfaction.
Ranked Kajaria Ceramics Customer Satisfaction the Highest
Kajaria Ceramics Customer Satisfaction Score by Gender
Kajaria Ceramics's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kajaria Ceramics.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Kajaria Ceramics Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kajaria Ceramics' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kajaria Ceramics.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Kajaria Ceramics Customer Satisfaction Score by Usage
Kajaria Ceramics's Customer Satisfaction score was rated 67 points by customers who have used Kajaria Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kajaria Ceramics Customer Service
3.5/5
Kajaria Ceramics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Kajaria Ceramics's Customer Service
Address
110044
Website
www.kajariaceramics.com
Phone Number
7
Quick Insights into Kajaria Ceramics Customer Service
Kajaria Ceramics's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Kajaria Ceramics' Customer Service score.
Ranked Kajaria Ceramics Customer Service the Highest
Kajaria Ceramics Customer Service Score by Gender
Kajaria Ceramics's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kajaria Ceramics.
Male
3.7/5
Female
N/A
Kajaria Ceramics Customer Service Score by Ethnicity
Kajaria Ceramics's Customer Service score was rated 2.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kajaria Ceramics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Kajaria Ceramics Customer Service Score by Usage
Kajaria Ceramics's Customer Service score was rated 2.8 stars by customers who have used Kajaria Ceramics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kajaria Ceramics as an Employer
Consumer vs. Employees
Kajaria Ceramics scored a -16 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kajaria Ceramics would recommend the brand to a friend. ENPS measures how likely Kajaria Ceramics employees would recommend working at Kajaria Ceramics to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
