41
NPS
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Kakao Corp
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About Kakao Corp's Brand
Kakao is the company behind KakaoTalk, which is both a messaging app and a platform for a whole world of mobile services.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Kakao Corp NPS
Kakao Corp's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether Kakao Corp's customers would recommend using the product based on a scale of -100 to 100.
Kakao Corp Overall NPS
| 62% | Promoters |
|---|---|
| 17% | Passives |
| 21% | Detractors |
Kakao Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 36 | Sep 2022 | 36 |
Oct 2022 37 | Oct 2022 | 37 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 38 | Feb 2023 | 38 |
Apr 2023 28 | Apr 2023 | 28 |
Jun 2023 33 | Jun 2023 | 33 |
Jul 2023 42 | Jul 2023 | 42 |
Nov 2023 45 | Nov 2023 | 45 |
Nov 2024 37 | Nov 2024 | 37 |
Apr 2025 34 | Apr 2025 | 34 |
Sep 2025 38 | Sep 2025 | 38 |
Oct 2025 42 | Oct 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kakao Corp NPS by Gender
Male customers rated Kakao Corp's NPS 62 points higher than Female customers.
Male
87
Kakao Corp's NPS was rated 87 by Male customers on Comparably.
87%
Promoters
13%
Passives
0%
Detractors
Female
25
Kakao Corp's NPS was rated 25 by Female customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Kakao Corp NPS by Ethnicity
Kakao Corp's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Other 75 | Other | 75 |
Kakao Corp NPS by Age
Kakao Corp's NPS was rated 62 points by customers ages 18-25 on Comparably.
Kakao Corp NPS by Usage
Kakao Corp's NPS was rated the highest by customers who have used Kakao Corp's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
Kakao Corp Customer Reviews
Out of the 3 Kakao Corp customer reviews 3 were positive and 0 were constructive. Kakao Corp customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kakao Corp Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Kakao Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kakao Corp Customer Loyalty Score by Gender
Male customers rated Kakao Corp's Customer Loyalty score 9% higher than Female customers.
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Male
87%
Yes
Female
78%
Yes
Kakao Corp Customer Loyalty Score by Ethnicity
Kakao Corp's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kakao Corp.
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
Kakao Corp Customer Loyalty Score by Age
Kakao Corp's Customer Loyalty score was rated 87% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
Kakao Corp Customer Loyalty Score by Usage
Kakao Corp's Customer Loyalty score was rated the highest by customers who have used Kakao Corp's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kakao Corp Customer Loyalty Score by Industry
Kakao Corp's Customer Loyalty score was rated 100% by Tech industry customers.
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Kakao Corp Product Quality
3.9/5
Kakao Corp has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Kakao Corp Product Information
Kakao Corp’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Kakao Corp's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
Productivity
SaaS
Quick Insights into Kakao Corp Product Quality
Kakao Corp's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Kakao Corp Product Quality the Highest
Ranked Kakao Corp Product Quality the Lowest
Kakao Corp Product Quality Score by Gender
Male customers rated Kakao Corp's Product Quality score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Kakao Corp Product Quality Score by Ethnicity
Kakao Corp's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kakao Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.5 | Other | 4.5 |
Kakao Corp Product Quality Score by Age
Kakao Corp's Product Quality score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Kakao Corp Product Quality Score by Usage
Kakao Corp's Product Quality score was rated the highest by customers who have used Kakao Corp's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Kakao Corp Product Quality Score by Industry
Kakao Corp's Product Quality score was rated 4.7 stars by Tech industry customers.
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Kakao Corp Pricing
Kakao Corp ROI & Value For Money
3.8/5
Kakao Corp has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Kakao Corp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Kakao Corp ROI
Kakao Corp's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Kakao Corp ROI the Highest
Ranked Kakao Corp ROI the Lowest
Kakao Corp ROI Score by Gender
Male customers rated Kakao Corp's ROI score 0.9 stars higher than Female customers.
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Male
4.5/5
Female
3.6/5
Kakao Corp ROI Score by Ethnicity
Kakao Corp's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kakao Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.6 | Other | 4.6 |
Kakao Corp ROI Score by Age
Kakao Corp's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Kakao Corp ROI Score by Usage
Kakao Corp's ROI score was rated the highest by customers who have used Kakao Corp's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Kakao Corp ROI Score by Industry
Kakao Corp's ROI score was rated 4.5 stars by Tech industry customers.
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Kakao Corp Customer Satisfaction (CSAT)
Kakao Corp Customer Satisfaction (CSAT) Score
89 / 100
Kakao Corp has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kakao Corp Customer Satisfaction
Kakao Corp's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Kakao Corp Customer Satisfaction the Highest
Ranked Kakao Corp Customer Satisfaction the Lowest
Kakao Corp Customer Satisfaction Score by Gender
Kakao Corp's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kakao Corp.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kakao Corp Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kakao Corp's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kakao Corp.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Kakao Corp's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kakao Corp.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kakao Corp Customer Satisfaction Score by Age
Kakao Corp's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kakao Corp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Kakao Corp Customer Satisfaction Score by Usage
Kakao Corp's Customer Satisfaction score was rated 100 points by customers who have used Kakao Corp's products/services for Less than 1 Year.
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Kakao Corp Customer Satisfaction Score by Industry
Kakao Corp's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Kakao Corp Customer Service
3.7/5
Kakao Corp has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kakao Corp's Customer Service
Website
http://www.kakaocorp.com/main
Phone Number
(064) 795-1500
Quick Insights into Kakao Corp Customer Service
Kakao Corp's Customer Service score was rated highest by customers who have used Kakao Corp's products/services for Less than 1 Year, and rated lowest by customers who have used Kakao Corp's products/services for 1 to 2 Years.
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Ranked Kakao Corp Customer Service the Highest
Ranked Kakao Corp Customer Service the Lowest
Kakao Corp Customer Service Score by Gender
Kakao Corp's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Kakao Corp Customer Service Score by Ethnicity
Kakao Corp's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kakao Corp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.1 | Other | 4.1 |
Kakao Corp Customer Service Score by Age
Kakao Corp's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kakao Corp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Kakao Corp Customer Service Score by Usage
Kakao Corp's Customer Service score was rated the highest by customers who have used Kakao Corp's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Kakao Corp Customer Service Score by Industry
Kakao Corp's Customer Service score was rated 3.9 stars by Tech industry customers.
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Kakao Corp as an Employer
3.9/5
Kakao Corp has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Kakao Corp scored a 41 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Kakao Corp would recommend the brand to a friend. ENPS measures how likely Kakao Corp employees would recommend working at Kakao Corp to a friend.
Net Promoter Score
41
NPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
