-67
NPS
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Kalkomey Enterprises, Inc.
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About Kalkomey Enterprises, Inc. Brand
Kalkomey is the North American leader in online recreational safety education.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
Kalkomey Enterprises, Inc. NPS
Kalkomey Enterprises, Inc.'s Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Kalkomey Enterprises, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Kalkomey Enterprises, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Kalkomey Enterprises, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Jan 2025 -66 | Jan 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kalkomey Enterprises, Inc. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Kalkomey Enterprises, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kalkomey Enterprises, Inc. Product Quality
2.2/5
Kalkomey Enterprises, Inc. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kalkomey Enterprises, Inc. overall Product Quality score rated by its users and customers.
Kalkomey Enterprises, Inc. Product Information
Kalkomey Enterprises, Inc.’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://kalkomey.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Sports & Entertainment
Kalkomey Enterprises, Inc. Pricing
Kalkomey Enterprises, Inc. ROI & Value For Money
2/5
Kalkomey Enterprises, Inc. has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Kalkomey Enterprises, Inc. Customer Satisfaction (CSAT)
Kalkomey Enterprises, Inc. Customer Satisfaction (CSAT) Score
50 / 100
Kalkomey Enterprises, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kalkomey Enterprises, Inc. Customer Service
2.2/5
Kalkomey Enterprises, Inc. has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Kalkomey Enterprises, Inc.'s Customer Service
Address
14086 Proton Rd, Dallas, TX 75244
Website
http://kalkomey.com
Phone Number
(800)830-2268
Kalkomey Enterprises, Inc. as an Employer
4.6/5
Kalkomey Enterprises, Inc. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Kalkomey Enterprises, Inc.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Kalkomey Enterprises, Inc. scored a -67 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Kalkomey Enterprises, Inc. would recommend the brand to a friend. ENPS measures how likely Kalkomey Enterprises, Inc. employees would recommend working at Kalkomey Enterprises, Inc. to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
