22
NPS
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Brand Page
Kalo
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About Kalo's Brand
Provider of a vendor management platform. The company offers an online platform where organizations can list all their contacts and partners in a centralized system.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Kalo NPS
Kalo's Net Promoter Score (NPS) is a 22 with 48% Promoters, 26% Passives, and 26% Detractors. Net Promoter Score tracks whether Kalo's customers would recommend using the product based on a scale of -100 to 100.
Kalo Overall NPS
| 48% | Promoters |
|---|---|
| 26% | Passives |
| 26% | Detractors |
Kalo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 22 | Aug 2020 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kalo NPS by Usage
Kalo's NPS was rated 7 points by customers who have used Kalo's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
Kalo Product Quality
4.3/5
Kalo has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Kalo Product Information
Kalo serves markets in the United States, Asia, Australia, Canada, and United Kingdom. Kalo supports Web devices and offers products for medium and large sized businesses.
Kalo’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- www.kalohq.com
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Workforce Management Software
Procurement Software
Vendor Management Software
Contractor Management Software
Kalo Pricing
Kalo ROI & Value For Money
4.3/5
Kalo has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Kalo Pricing Plans
Kalo has a pricing structure that accommodates medium and large businesses.
Who Uses Kalo?
Medium Businesses
Large Enterprises
Kalo Customer Service
5/5
Kalo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Kalo's Customer Service
Address
Unit 5, Tileyard Road, London, N7 9AH United Kingdom
Website
www.kalohq.com
