16
NPS
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Kaltura
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About Kaltura's Brand
Kaltura is an open-source video platform that enhances websites with customized video, photo, and audio functionalities.
Brand at a Glance
84%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Kaltura NPS
Kaltura's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether Kaltura's customers would recommend using the product based on a scale of -100 to 100.
Kaltura Overall NPS
| 47% | Promoters |
|---|---|
| 22% | Passives |
| 31% | Detractors |
Kaltura NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 4 | Aug 2020 | 4 |
Nov 2020 -1 | Nov 2020 | -1 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2021 0 | Apr 2021 | 0 |
May 2021 3 | May 2021 | 3 |
Jul 2021 6 | Jul 2021 | 6 |
Oct 2021 7 | Oct 2021 | 7 |
Nov 2021 13 | Nov 2021 | 13 |
Aug 2022 8 | Aug 2022 | 8 |
Mar 2023 12 | Mar 2023 | 12 |
May 2023 13 | May 2023 | 13 |
Aug 2024 17 | Aug 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kaltura NPS by Gender
Kaltura's NPS was rated 25 by Male customers on Comparably.
Male
25
Kaltura's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Kaltura's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kaltura NPS by Ethnicity
Kaltura's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Kaltura NPS by Usage
Kaltura's NPS was rated the highest by customers who have used Kaltura's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 13 | 5 to 10 Years | 13 |
Kaltura Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Kaltura users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kaltura Customer Loyalty Score by Gender
Kaltura's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kaltura.
Male
78%
Yes
Female
N/A
Yes
Kaltura Customer Loyalty Score by Ethnicity
Kaltura's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kaltura.
100
out of 100
Caucasian
Kaltura Customer Loyalty Score by Industry
Kaltura's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kaltura Product Quality
4/5
Kaltura has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaltura's overall Product Quality score rated by its users and customers.
Kaltura Product Information
Kaltura serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Kaltura supports iOS devices and offers products for small, medium, and large sized businesses.
Kaltura’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Kaltura's product the highest. Reviewers from the Tech industry rated Kaltura the lowest at 3.2.
- Website
- http://corp.kaltura.com
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Content
SaaS
Languages Supported
English
Dutch
French
Japanese
Product Type
Communication Software
Online Video Platform Software
Video Making Software
Publishing Software
Quick Insights into Kaltura Product Quality
Kaltura's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Kaltura's Product Quality.
Ranked Kaltura Product Quality the Highest
Ranked Kaltura Product Quality the Lowest
Kaltura Product Quality Score by Gender
Kaltura's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kaltura.
Male
4.1/5
Female
N/A
Kaltura Product Quality Score by Ethnicity
Kaltura's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kaltura.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Kaltura Product Quality Score by Usage
Kaltura's Product Quality score was rated the highest by customers who have used Kaltura's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kaltura Product Quality Score by Industry
Kaltura's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kaltura Pricing
Kaltura ROI & Value For Money
4.1/5
Kaltura has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaltura's overall ROI score rated by its users and customers.
Kaltura Pricing Plans
Kaltura has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Kaltura?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Kaltura ROI
Kaltura's ROI score was rated highest by customers from the Tech industry.
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Ranked Kaltura ROI the Highest
Kaltura ROI Score by Gender
Kaltura's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kaltura.
Male
4.2/5
Female
N/A
Kaltura ROI Score by Ethnicity
Kaltura's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kaltura.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Kaltura ROI Score by Industry
Kaltura's ROI score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Kaltura Customer Satisfaction (CSAT)
Kaltura Customer Satisfaction (CSAT) Score
86 / 100
Kaltura has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kaltura Customer Service
4/5
Kaltura has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kaltura's overall Customer Service score rated by its users and customers.
About Kaltura's Customer Service
Address
860 Brodway, New York City, NY 10003
Website
http://corp.kaltura.com
Phone Number
+1 8008715224
Kaltura's Social Links
Quick Insights into Kaltura Customer Service
Kaltura's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Kaltura's Customer Service score.
Ranked Kaltura Customer Service the Highest
Kaltura Customer Service Score by Gender
Kaltura's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kaltura.
Male
4/5
Female
N/A
Kaltura Customer Service Score by Ethnicity
Kaltura's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kaltura.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Kaltura Customer Service Score by Industry
Kaltura's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kaltura as an Employer
4.5/5
Kaltura has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kaltura scored a 16 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaltura would recommend the brand to a friend. ENPS measures how likely Kaltura employees would recommend working at Kaltura to a friend.
Net Promoter Score
16
NPS Score
| 47% | Promoters |
|---|---|
| 22% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 60% | Promoters |
|---|---|
| 27% | Passive |
| 13% | Detractors |
