12
NPS
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Kalyan Jewellers
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About Kalyan Jewellers' Brand
The group derives its origins from textile retailing and wholesaling and has an experience of over 100 years in the trade.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Kalyan Jewellers NPS
Kalyan Jewellers's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Kalyan Jewellers's customers would recommend using the product based on a scale of -100 to 100.
Kalyan Jewellers Overall NPS
| 48% | Promoters |
|---|---|
| 16% | Passives |
| 36% | Detractors |
Kalyan Jewellers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 10 | Dec 2023 | 10 |
Feb 2024 3 | Feb 2024 | 3 |
Mar 2024 5 | Mar 2024 | 5 |
Apr 2024 8 | Apr 2024 | 8 |
May 2024 11 | May 2024 | 11 |
Sep 2024 10 | Sep 2024 | 10 |
Nov 2024 10 | Nov 2024 | 10 |
Jan 2025 11 | Jan 2025 | 11 |
May 2025 9 | May 2025 | 9 |
Jun 2025 10 | Jun 2025 | 10 |
Aug 2025 12 | Aug 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kalyan Jewellers NPS by Gender
Male customers rated Kalyan Jewellers's NPS 40 points higher than Female customers.
Male
40
Kalyan Jewellers's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
0
Kalyan Jewellers's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Kalyan Jewellers NPS by Ethnicity
Kalyan Jewellers's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other 34 | Other | 34 |
Kalyan Jewellers NPS by Age
Kalyan Jewellers's NPS was rated 75 points by customers ages 18-25 on Comparably.
Kalyan Jewellers Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Kalyan Jewellers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kalyan Jewellers Customer Loyalty Score by Gender
Male customers rated Kalyan Jewellers's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kalyan Jewellers.
Male
100%
Yes
Female
70%
Yes
Kalyan Jewellers Customer Loyalty Score by Ethnicity
Kalyan Jewellers's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kalyan Jewellers.
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Kalyan Jewellers Customer Loyalty Score by Age
Kalyan Jewellers's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Kalyan Jewellers Product Quality
4.1/5
Kalyan Jewellers has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Kalyan Jewellers Product Information
Kalyan Jewellers’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Business Services
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
Quick Insights into Kalyan Jewellers Product Quality
Kalyan Jewellers's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Kalyan Jewellers Product Quality the Highest
Ranked Kalyan Jewellers Product Quality the Lowest
Kalyan Jewellers Product Quality Score by Gender
Male customers rated Kalyan Jewellers's Product Quality score 0.3 stars higher than Female customers.
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Male
4.6/5
Female
4.3/5
Kalyan Jewellers Product Quality Score by Ethnicity
Kalyan Jewellers's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kalyan Jewellers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.6 | Other | 4.6 |
Kalyan Jewellers Product Quality Score by Age
Kalyan Jewellers's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kalyan Jewellers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Kalyan Jewellers Pricing
Kalyan Jewellers ROI & Value For Money
3.8/5
Kalyan Jewellers has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Kalyan Jewellers ROI
Kalyan Jewellers's ROI score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Kalyan Jewellers ROI the Highest
Ranked Kalyan Jewellers ROI the Lowest
Kalyan Jewellers ROI Score by Gender
Male customers rated Kalyan Jewellers's ROI score 0.7 stars higher than Female customers.
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Male
3.8/5
Female
3.1/5
Kalyan Jewellers ROI Score by Ethnicity
Kalyan Jewellers's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kalyan Jewellers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 4.3 | Other | 4.3 |
Kalyan Jewellers ROI Score by Age
Kalyan Jewellers's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kalyan Jewellers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Kalyan Jewellers Customer Satisfaction (CSAT)
Kalyan Jewellers Customer Satisfaction (CSAT) Score
87 / 100
Kalyan Jewellers has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
50%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kalyan Jewellers Customer Satisfaction
Kalyan Jewellers's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Kalyan Jewellers Customer Satisfaction the Highest
Ranked Kalyan Jewellers Customer Satisfaction the Lowest
Kalyan Jewellers Customer Satisfaction Score by Gender
Male customers rated Kalyan Jewellers's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kalyan Jewellers.
100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Kalyan Jewellers Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kalyan Jewellers' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kalyan Jewellers.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Kalyan Jewellers' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kalyan Jewellers.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kalyan Jewellers Customer Satisfaction Score by Age
Kalyan Jewellers's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kalyan Jewellers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Kalyan Jewellers Customer Service
4.2/5
Kalyan Jewellers has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Kalyan Jewellers's Customer Service
Address
India
Website
http://www.kalyanjewellers.net/
Quick Insights into Kalyan Jewellers Customer Service
Kalyan Jewellers's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Kalyan Jewellers Customer Service the Highest
Ranked Kalyan Jewellers Customer Service the Lowest
Kalyan Jewellers Customer Service Score by Gender
Male customers rated Kalyan Jewellers's Customer Service score 0.9 stars higher than Female customers.
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Male
4/5
Female
3.1/5
Kalyan Jewellers Customer Service Score by Ethnicity
Kalyan Jewellers's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kalyan Jewellers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 4.1 | Other | 4.1 |
Kalyan Jewellers Customer Service Score by Age
Kalyan Jewellers's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kalyan Jewellers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Kalyan Jewellers as an Employer
4.3/5
Kalyan Jewellers has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Kalyan Jewellers scored a 12 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Kalyan Jewellers would recommend the brand to a friend. ENPS measures how likely Kalyan Jewellers employees would recommend working at Kalyan Jewellers to a friend.
Net Promoter Score
12
NPS Score
| 48% | Promoters |
|---|---|
| 16% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
