50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kambi Group
Marketing or Exec? Claim Your Free Account
About Kambi Group's Brand
Provider of sports betting services. The company along with its subsidiaries provides managed sports betting services to individuals, operators and lottery agencies.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.7/5
Customer Service
Kambi Group NPS
Kambi Group's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Kambi Group's customers would recommend using the product based on a scale of -100 to 100.
Kambi Group Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Kambi Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Jul 2024 50 | Jul 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kambi Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kambi Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kambi Group Product Quality
3.2/5
Kambi Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kambi Group's overall Product Quality score rated by its users and customers.
Kambi Group Product Information
Kambi Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.kambi.com
- Company Size
- 201-500 Employees
Industry
Tech
Sports & Entertainment
Kambi Group Pricing
Kambi Group ROI & Value For Money
3/5
Kambi Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Kambi Group's overall ROI score rated by its users and customers.
Kambi Group Customer Satisfaction (CSAT)
Kambi Group Customer Satisfaction (CSAT) Score
50 / 100
Kambi Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kambi Group Customer Service
3.7/5
Kambi Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kambi Group's overall Customer Service score rated by its users and customers.
About Kambi Group's Customer Service
Address
100 Penn Square East, Philadelphia, PA 19107
Website
http://www.kambi.com
Phone Number
7
Kambi Group as an Employer
4.4/5
Kambi Group has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kambi Group scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kambi Group would recommend the brand to a friend. ENPS measures how likely Kambi Group employees would recommend working at Kambi Group to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
