0
NPS
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Kane Is Able
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About Kane Is Able's Brand
Kane Is Able (KANE) is a third party logistics provider that helps consumer packaged goods (CPG) companies.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Kane Is Able NPS
Kane Is Able's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Kane Is Able's customers would recommend using the product based on a scale of -100 to 100.
Kane Is Able Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Kane Is Able NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kane Is Able Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Kane Is Able users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kane Is Able Product Quality
3.2/5
Kane Is Able has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kane Is Able's overall Product Quality score rated by its users and customers.
Kane Is Able Product Information
Kane Is Able’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.kaneisable.com/
- Company Size
- 1,001-5,000 Employees
Kane Is Able Pricing
Kane Is Able ROI & Value For Money
3.1/5
Kane Is Able has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kane Is Able's overall ROI score rated by its users and customers.
Kane Is Able Customer Satisfaction (CSAT)
Kane Is Able Customer Satisfaction (CSAT) Score
50 / 100
Kane Is Able has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kane Is Able Customer Service
2.9/5
Kane Is Able has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Kane Is Able's Customer Service
Address
Stauffer Industrial Park Kane Administration Building, Scranton, PA 18501-0931
Website
http://www.kaneisable.com/
Kane Is Able as an Employer
4.3/5
Kane Is Able has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Kane Is Able scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Kane Is Able would recommend the brand to a friend. ENPS measures how likely Kane Is Able employees would recommend working at Kane Is Able to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
