100
NPS
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Kansas City Chiefs
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About Kansas City Chiefs' Brand
The Kansas City Chiefs are a professional American football team based in Kansas City
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Kansas City Chiefs NPS
Kansas City Chiefs's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kansas City Chiefs's customers would recommend using the product based on a scale of -100 to 100.
Kansas City Chiefs Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Kansas City Chiefs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kansas City Chiefs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kansas City Chiefs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kansas City Chiefs Product Quality
5/5
Kansas City Chiefs has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kansas City Chiefs' overall Product Quality score rated by its users and customers.
Kansas City Chiefs Product Information
Kansas City Chiefs’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.kcchiefs.com
- Company Size
- 201-500 Employees
Kansas City Chiefs Pricing
Kansas City Chiefs ROI & Value For Money
5/5
Kansas City Chiefs has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kansas City Chiefs' overall ROI score rated by its users and customers.
Kansas City Chiefs Customer Satisfaction (CSAT)
Kansas City Chiefs Customer Satisfaction (CSAT) Score
100 / 100
Kansas City Chiefs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kansas City Chiefs Customer Service
5/5
Kansas City Chiefs has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kansas City Chiefs' overall Customer Service score rated by its users and customers.
About Kansas City Chiefs's Customer Service
Address
One Arrowhead Drive, Kansas City, MO 64129
Website
http://www.kcchiefs.com
Phone Number
816-920-9300
Consumer vs. Employees
Kansas City Chiefs scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kansas City Chiefs would recommend the brand to a friend. ENPS measures how likely Kansas City Chiefs employees would recommend working at Kansas City Chiefs to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
