33
NPS
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Kapa Biosystems
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About Kapa Biosystems' Brand
A research, development and manufacturing facility in Cape Town, South Africa.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.5/5
Customer Service
Kapa Biosystems NPS
Kapa Biosystems's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Kapa Biosystems's customers would recommend using the product based on a scale of -100 to 100.
Kapa Biosystems Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Kapa Biosystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kapa Biosystems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kapa Biosystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kapa Biosystems Product Quality
4.5/5
Kapa Biosystems has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kapa Biosystems' overall Product Quality score rated by its users and customers.
Kapa Biosystems Product Information
Kapa Biosystems’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Kapa Biosystems Pricing
Kapa Biosystems ROI & Value For Money
4.7/5
Kapa Biosystems has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kapa Biosystems' overall ROI score rated by its users and customers.
Kapa Biosystems Customer Satisfaction (CSAT)
Kapa Biosystems Customer Satisfaction (CSAT) Score
100 / 100
Kapa Biosystems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kapa Biosystems Customer Service
4.5/5
Kapa Biosystems has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kapa Biosystems' overall Customer Service score rated by its users and customers.
About Kapa Biosystems's Customer Service
Address
200 Ballardvale Street Suite 350, Wilmington, MA
Website
https://www.kapabiosystems.com
Phone Number
7814972934
Kapa Biosystems as an Employer
4.6/5
Kapa Biosystems has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kapa Biosystems scored a 33 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Kapa Biosystems would recommend the brand to a friend. ENPS measures how likely Kapa Biosystems employees would recommend working at Kapa Biosystems to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
