30
NPS
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Karat
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About Karat's Brand
Karat’s purpose is to Unlock Opportunity for engineers and companies alike, and our mission is to make every interview predictive, fair, and enjoyable. As the world’s technical hiring expert, we help companies hire smarter and grow faster, and create more opportunities for software engineers. From our industry-leading solutions to Karat’s Brilliant Black Minds program, the work we do here matters.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Karat NPS
Karat's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Karat's customers would recommend using the product based on a scale of -100 to 100.
Karat Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Karat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 80 | Nov 2021 | 80 |
Dec 2021 49 | Dec 2021 | 49 |
Feb 2022 57 | Feb 2022 | 57 |
Apr 2022 37 | Apr 2022 | 37 |
May 2022 22 | May 2022 | 22 |
May 2023 30 | May 2023 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Karat Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Karat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Karat Product Quality
3.5/5
Karat has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Karat Product Information
Karat’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://karat.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Karat Pricing
Karat ROI & Value For Money
4/5
Karat has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Karat Customer Satisfaction (CSAT)
Karat Customer Satisfaction (CSAT) Score
67 / 100
Karat has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Karat Customer Service
4.1/5
Karat has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Karat's Customer Service
Address
1414 NE 42nd St, Ste 204, Seattle, WA 98105
Website
https://karat.com/
Phone Number
509-761-9141
Karat's Social Links
Karat as an Employer
3.7/5
Karat has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Karat scored a 30 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Karat would recommend the brand to a friend. ENPS measures how likely Karat employees would recommend working at Karat to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 65% | Promoters |
|---|---|
| 8% | Passive |
| 27% | Detractors |
