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NPS
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Kareo
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About Kareo's Brand
Kareo delivers cloud-based software that helps independent practices run a successful business and provide better patient care.
Brand at a Glance
71%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
1.7/5
Customer Service
Kareo CMO
Kareo NPS
Kareo's Net Promoter Score (NPS) is a -1 with 45% Promoters, 9% Passives, and 46% Detractors. Net Promoter Score tracks whether Kareo's customers would recommend using the product based on a scale of -100 to 100.
Kareo Overall NPS
| 45% | Promoters |
|---|---|
| 9% | Passives |
| 46% | Detractors |
Kareo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 15 | Dec 2022 | 15 |
Feb 2023 13 | Feb 2023 | 13 |
Mar 2023 10 | Mar 2023 | 10 |
Jun 2023 12 | Jun 2023 | 12 |
Sep 2023 10 | Sep 2023 | 10 |
Oct 2023 10 | Oct 2023 | 10 |
Feb 2024 8 | Feb 2024 | 8 |
Mar 2024 6 | Mar 2024 | 6 |
May 2024 3 | May 2024 | 3 |
Jul 2024 3 | Jul 2024 | 3 |
Jul 2025 -1 | Jul 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kareo NPS by Gender
Female customers rated Kareo's NPS 24 points higher than Male customers.
Male
-100
Kareo's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-76
Kareo's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Kareo NPS by Ethnicity
Kareo's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Other -100 | Other | -100 |
Kareo NPS by Age
Kareo's NPS was rated -100 points by customers ages 51-55 and customers ages 56-60 on Comparably.
Kareo NPS by Usage
Kareo's NPS was rated the highest by customers who have used Kareo's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -21 | Less than 1 Year | -21 |
1 to 2 Years -8 | 1 to 2 Years | -8 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Kareo Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Kareo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kareo Customer Loyalty Score by Gender
Male customers rated Kareo's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Kareo.
Male
70%
Yes
Female
66%
Yes
Kareo Customer Loyalty Score by Ethnicity
Kareo's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kareo.
85
out of 100
Caucasian
46
out of 100
Other
Kareo Customer Loyalty Score by Age
Kareo's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Kareo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
56-60 82% | 56-60 | 82% |
Kareo Customer Loyalty Score by Usage
Kareo's Customer Loyalty score was rated the highest by customers who have used Kareo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Kareo Customer Loyalty Score by Industry
Kareo's Customer Loyalty score was rated 67% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Kareo Product Quality
2.7/5
Kareo has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Kareo Product Information
Kareo serves markets in the United States. Kareo supports iOS and Web devices and offers products for small and medium sized businesses.
Kareo’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Kareo's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Kareo the lowest at 1.5.
- Website
- http://www.kareo.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Medical Scheduling Software
Mental Health Software
Physical Therapy Software
Chiropractic Software
e-Prescribing Software
Plastic Surgery Software
Dermatology Software
Patient Portal Software
Pediatric Software
Credentialing Software
Quick Insights into Kareo Product Quality
Kareo's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Kareo's Product Quality.
Ranked Kareo Product Quality the Highest
Ranked Kareo Product Quality the Lowest
Kareo Product Quality Score by Gender
Female customers rated Kareo's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Kareo.
Male
1.5/5
Female
1.6/5
Kareo Product Quality Score by Ethnicity
Kareo's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kareo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Kareo Product Quality Score by Age
Kareo's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Kareo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Kareo Product Quality Score by Usage
Kareo's Product Quality score was rated the highest by customers who have used Kareo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Kareo Product Quality Score by Industry
Kareo's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Kareo Pricing
Kareo ROI & Value For Money
2.2/5
Kareo has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kareo's overall ROI score rated by its users and customers.
Kareo Pricing Plans
Kareo has a pricing structure that accommodates small and medium businesses. Starting from $110/month, Kareo uses a subscription model. For the users that are not ready to commit yet, Kareo also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Kareo?
Small Businesses
Medium Businesses
Quick Insights into Kareo ROI
Kareo's ROI score was rated highest by customers who have used Kareo's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Kareo ROI the Highest
Ranked Kareo ROI the Lowest
Kareo ROI Score by Gender
Kareo's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Kareo.
Male
1.5/5
Female
1.5/5
Kareo ROI Score by Ethnicity
Kareo's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kareo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Kareo ROI Score by Age
Kareo's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Kareo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Kareo ROI Score by Usage
Kareo's ROI score was rated the highest by customers who have used Kareo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Kareo ROI Score by Industry
Kareo's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Kareo Customer Satisfaction (CSAT)
Kareo Customer Satisfaction (CSAT) Score
15 / 100
Kareo has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kareo Customer Satisfaction
Kareo's Customer Satisfaction score was rated highest by customers who have used Kareo's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Kareo's Customer Satisfaction.
Ranked Kareo Customer Satisfaction the Highest
Ranked Kareo Customer Satisfaction the Lowest
Kareo Customer Satisfaction Score by Gender
Female customers rated Kareo's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Kareo.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
17 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 67% |
Kareo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kareo's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kareo.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to Other
Kareo's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kareo.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Kareo Customer Satisfaction Score by Age
Kareo's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Kareo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% |
Kareo Customer Satisfaction Score by Usage
Kareo's Customer Satisfaction score was rated the highest by customers who have used Kareo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Kareo Customer Satisfaction Score by Industry
Kareo's Customer Satisfaction score was rated 11 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Kareo Customer Satisfaction Score by Industry",
"text": "Kareo's Customer Satisfaction score was rated 11 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Kareo's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 11
}
]
}Kareo Customer Service
1.7/5
Kareo has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Kareo's overall Customer Service score rated by its users and customers.
About Kareo's Customer Service
Address
3353 Michelson, Suite 400, Irvine, CA
Website
http://www.kareo.com
Phone Number
(888) 775-2736
Quick Insights into Kareo Customer Service
Kareo's Customer Service score was rated highest by customers who have used Kareo's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Kareo's Customer Service score.
Ranked Kareo Customer Service the Highest
Ranked Kareo Customer Service the Lowest
Kareo Customer Service Score by Gender
Kareo's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Kareo.
Male
1.5/5
Female
1.5/5
Kareo Customer Service Score by Ethnicity
Kareo's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kareo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Kareo Customer Service Score by Age
Kareo's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Kareo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Kareo Customer Service Score by Usage
Kareo's Customer Service score was rated the highest by customers who have used Kareo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Kareo Customer Service Score by Industry
Kareo's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Kareo as an Employer
2.8/5
Kareo has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kareo scored a -1 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Kareo would recommend the brand to a friend. ENPS measures how likely Kareo employees would recommend working at Kareo to a friend.
Net Promoter Score
-1
NPS Score
| 45% | Promoters |
|---|---|
| 9% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 31% | Promoters |
|---|---|
| 32% | Passive |
| 37% | Detractors |
