28
NPS
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Brand Page
Kargo
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About Kargo's Brand
Kargo is a mobile brand advertising platform that helps to connect brands with publisher audience.
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Kargo NPS
Kargo's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Kargo's customers would recommend using the product based on a scale of -100 to 100.
Kargo Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Kargo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Dec 2021 66 | Dec 2021 | 66 |
May 2022 75 | May 2022 | 75 |
Jun 2022 40 | Jun 2022 | 40 |
Oct 2022 43 | Oct 2022 | 43 |
Jun 2023 50 | Jun 2023 | 50 |
Nov 2023 55 | Nov 2023 | 55 |
Jan 2024 40 | Jan 2024 | 40 |
Mar 2024 27 | Mar 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kargo Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Kargo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kargo Product Quality
4.2/5
Kargo has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kargo's overall Product Quality score rated by its users and customers.
Kargo Product Information
Kargo’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://kargo.com/
- Company Size
- 201-500 Employees
Industry
Tech
Media
Kargo Pricing
Kargo ROI & Value For Money
4/5
Kargo has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Kargo's overall ROI score rated by its users and customers.
Kargo Customer Satisfaction (CSAT)
Kargo Customer Satisfaction (CSAT) Score
80 / 100
Kargo has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kargo Customer Service
4/5
Kargo has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kargo's Customer Service
Address
826 Broadway, York, NY 10003
Website
http://kargo.com/
Phone Number
(212) 979-9000
Kargo's Social Links
Kargo as an Employer
3.7/5
Kargo has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Kargo scored a 28 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Kargo would recommend the brand to a friend. ENPS measures how likely Kargo employees would recommend working at Kargo to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
